Vedashree R
Bangalore
Summary
Dynamic Customer Support Officer with a proven track record at Mphasis Limited, excelling in effective listening and analytical problem-solving. Successfully resolved complex credit card issues, enhancing customer satisfaction through clear communication and flexible solutions. Recognized for building trustful relationships and consistently meeting targets in high-pressure environments. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Support Officer
Mphasis Limited
Bangalore
05.2024 - Current
- Assist UK customers with credit card inquiries, including balance checks, and transaction issues.
- Process payments for customers who are unable to use the mobile application.
- Coordinate with management to authorize refunds for late payment fees.
- Identify and escalate fraud-related cases to relevant departments for swift resolution.
- Collaborate with the complaints team to address escalated issues, improving resolution times.
Representative
Concentrix Private Limited
Bangalore
01.2022 - 01.2024
- Assisted customers with travel-related issues during bookings made via online portals and mobile applications, serving as the first point of contact.
- Provided essential information, such as bus driver details and tracking links, ensuring customers received timely updates for a satisfactory service experience.
- Escalated cases involving travel disruptions, including bus breakdowns and last-minute cancellations, without prior customer notification, to relevant departments for prompt resolution.
- Collaborated with B2B teams to address concerns raised through various platforms, enhancing service delivery to business clients.
- Performed back-office functions, managing issues reported via the app and other channels to ensure efficient resolution and customer satisfaction.
Education
Bachelor of Science - Computer Science
Maharani's Science College For Women
Bangalore10-2021
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle high-pressure situations calmly
- Experience with B2B client management
- Fluency in multiple languages
- Customer service
- Time management
- Problem solving
Timeline
Customer Support Officer
Mphasis Limited
05.2024 - Current
Representative
Concentrix Private Limited
01.2022 - 01.2024
Bachelor of Science - Computer Science
Maharani's Science College For Women
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