Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vedashree R

Customer Support Officer
Bangalore

Summary

Developed strong communication and problem-solving skills in fast-paced, customer-focused environment. Demonstrated ability to manage and resolve customer issues efficiently and effectively. Seeking to transition into new field, leveraging these transferable skills to make positive impact.

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Customer Support Officer

Mphasis Limited
05.2024 - Current
  • Assisted UK customers with credit card inquiries, including balance checks, and transaction issues.
  • Processed payments for customers who are unable to use the mobile application.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Coordinate with management to authorize refunds for late payment fees.
  • Identify and escalate fraud-related cases to relevant departments for swift resolution.
  • Collaborate with the complaints team to address escalated issues, improving resolution times.

Representative

Concentrix Services India Private Limited
01.2022 - 01.2024
  • Assisted customers with travel-related issues during bookings made via online portals and mobile applications, serving as the first point of contact.
  • Provided essential information, such as bus driver details and tracking links, ensuring customers received timely updates for a satisfactory service experience.
  • Escalated cases involving travel disruptions, including bus breakdowns and last-minute cancellations, without prior customer notification, to relevant departments for prompt resolution.
  • Collaborated with B2B teams to address concerns raised through various platforms, enhancing service delivery to business clients.
  • Performed back-office functions, managing issues reported via the app and other channels to ensure efficient resolution and customer satisfaction.

Education

Bachelor of Science - Computer Science

Maharani's Science College For Women
Bengaluru, India
10-2021

Skills

  • Excellent communication and interpersonal skills
  • Ability to handle high-pressure situations calmly
  • Experience with B2B client management
  • Fluency in multiple languages
  • Time management and Problem solving
  • Teamwork and collaboration
  • Multitasking Abilities
  • Decision-making
  • Adaptability and flexibility
  • Basic knowledge of excel

Certification

Received certificates for meeting the monthly parameters.

Timeline

Received certificates for meeting the monthly parameters.

01-2025

Customer Support Officer

Mphasis Limited
05.2024 - Current

Representative

Concentrix Services India Private Limited
01.2022 - 01.2024

Bachelor of Science - Computer Science

Maharani's Science College For Women

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Vedashree RCustomer Support Officer