Vedavalli Govindarajan
Chennai
Summary
I have always been a creative person and wanted to choose a career path that will enhance my abilities. I also love to connect with new people and communicate. People find me to be an upbeat, self-motivated team player with excellent communication skills. I believe in achieving tangible results and cross-team collaboration, proactive and excited to partner with like-minded individuals to achieve goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Online Operations
Reliance Retail
Chennai
07.2020 - Current
- Handling critical escalations for different verticals of JioMart - FMCG, Fashion, Electronics and 3P. Coordinating with State business Heads of respective departments for efficient resolution. Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
- Leading a team of 4, handling highest level of escalations for JioMart. Responsible for handling escalations to Sh Mukesh Ambani and top management ( Mrs. Isha Ambani, Sh Manoj Modi etc.).
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Conducted regular performance reviews for the team to identify areas of improvement. Performing team and individual audits and conducting case reading sessions with the team for performance improvement.
Senior Consultant - Retail Operations
Reliance Brands Ltd.,
Chennai
02.2019 - 06.2020
- Focusing on store targets and achievements through various channel like home shopping, CRM activities etc.
- Working on SAP to manage store inventory, petty cash management, and store operations.
- Visual Merchandising - Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion. Aesthetic and conducive to intended purposes, such as raising productivity or selling merchandise.
- Plan and direct staffing, training, and performance evaluations to develop and control sales.
Assistant Manager - Visual Merchandising
Vaya Life
Chennai
05.2018 - 02.2019
- Development of SOP for retail merchandising. Planning monthly store visits and follow-up on SOP.
- Coming up with new display concepts for Vaya corner in retail outlets. Planning in-store branding with the sales team. Designing all offline marketing collaterals
- Handling vendor empanelment for Visual merchandising modules.
Senior Product Developer & Visual Merchandiser
Kanakavalli Kanjivarams
Chennai
07.2017 - 04.2018
- Worked on a special project - Vanam SIngaram - Project management.
- Initial design development and co-ordination of all print and stationaries. Close co- ordination with merchandising for distribution of marketing collaterals.
- Planning monthly marketing budgets with all sales channel managers and ensuring execution.
- Co-ordinating with all store and exhibition managers for store based or external event hosted by the
brand. - Designing store and exhibition displays for the brand. Handled the complete set-up of new Kanakavalli store in Bangalore.
- Planning and styling campaign shoots for the brand.
Education
Bachelor of Design - Accessory Design
National institute of Fashion Technology
Chennai, TN2016
CBSE - Commerce
SMT NDJ Agarwal V Vidyalaya
Chennai, TN2011
CBSE - Secondary Education
Army Public School
Bengdubi, West Bengal2009
Skills
- Customer needs analysis
- Process optimisation
- Logistical planning
- Telesales techniques
- Microsoft Office
- Adobe tools
- Retail Operations Management
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Elementary (A2)
A2
Timeline
Assistant Manager - Online Operations
Reliance Retail
07.2020 - Current
Senior Consultant - Retail Operations
Reliance Brands Ltd.,
02.2019 - 06.2020
Assistant Manager - Visual Merchandising
Vaya Life
05.2018 - 02.2019
Senior Product Developer & Visual Merchandiser
Kanakavalli Kanjivarams
07.2017 - 04.2018
Bachelor of Design - Accessory Design
National institute of Fashion Technology
CBSE - Commerce
SMT NDJ Agarwal V Vidyalaya
CBSE - Secondary Education
Army Public School
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