VEDHA N
Bengaluru
Summary
Senior Executive in Quality at Justdial Limited with expertise in strategic planning and compliance management. Enhanced quality standards through targeted employee training and effective communication strategies. Demonstrated success in continuous improvement initiatives and performance assessments, leading to exceptional customer support and operational excellence across multiple teams.
Overview
5
5
years of professional experience
Work History
Senior Executive -Quality
Justdial Limited
Bengaluru
11.2020 - Current
- Worked as QA for Customer Support, Onboarding Validation Team, Banner Team, and JD Omni Website Team.
- Maintained documentation of processes and project updates for team reference.
- Developed and implemented strategic plans to achieve company objectives.
- Facilitated workshops to educate employees on quality standards and procedures.
- Conducted assessments to evaluate employee understanding of quality practices.
- Monitored training effectiveness through feedback and assessments.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided ongoing support and guidance regarding quality compliance.
- Handled complete South and North location agents as Quality Manager.
- Handled a training session on process and product knowledge, as well as QMT guidelines, for the freshers.
Education
Bachelor of Commerce -
MN Degree College
Bangalore06-2019
Skills
- Quality assurance
- Strategic planning
- Process documentation
- Employee training
- Compliance management
- Customer support
- Continuous improvement
- Performance assessment
- Effective communication
- Team leadership
- Problem solving
Affiliations
- Dancing.
- Crafts.
- Event decorations
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Elementary (A2)
A2
Malayam
Beginner (A1)
A1
Accomplishments
- RNR awardee for my efficient performance as a QA
References
References available upon request.
Timeline
Senior Executive -Quality
Justdial Limited
11.2020 - Current
Bachelor of Commerce -
MN Degree College
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