VEDHASHREE YADAV
Bangalore
Overview
1
1
year of professional experience
Work History
CCM
ING Vysya Bank Ltd
- Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
- Processing of Retail Forex Transactions/ Pre-Paid Cards/ Multi Currency Cards
- Maintaining profilers of all high cash transacting in customers account and STR Filing for suspicious transaction in customer account
- Handling of mobile banking issues through mails and calls
- Additional responsibilities like handling value first right and email management.
Branch Operation Manager
Kotak Mahindra Bank Limited
- Managing team and completing the day-to-day activities with team
- Building relationships with high net worth individuals
- Maintaining a professional image at all times
- Working closely with small and medium sized businesses
- Managing and monitoring the performance of bank employees
- Putting into effect new procedures and policies passed down from Head Office
- Handling customer queries face to face, over the phone or via correspondence
- Marketing new financial products or services
- Advising companies on how to effectively use their money to grow their business
- Presenting information clearly to customers, work colleagues and third parties
- Verifying customer data to detect and identify financial fraud
- Opening new bank accounts for individuals and also companies
- AML alerts, STR filing for suspicious transactions in customer account
- Handling of Compliance and controls, RL control, Legal notice and Tax notice
- Checking of AOF forms (CA, SA, tracking on First Pass and within TAT)
- Monitoring of dummy accounts, suspense account, and account payables/ receivables Complaints handling debit card fraud complaint handling
- Also worked with Regional Zonal Head for service quality (SQ) on Team Score card of branch tracking and helping them with achieving with their scores
- Achieved on all business parameters and won contest with 5.7lakhs of revenue for the FY 2019-2020
- IRDA certified and valid upto march 2023.
Branch Operation Manager for myrtle branch
Axis Bank Limited
- Managing team and completing the day-to-day activities with team
- Handling myrtle query
- Maintaining both CITI desk and AXIS desk
- Managing outward remittance in own branch and bridge to inward remittance to B-cat branches
- Handling new procedures and policies passed down from central Office
- Handling customer queries face to face of both AXIS and CITI
- Marketing new financial and non financial products or services
- Building new relationship with citi customers and proving the best on boarding experience
- Sharing information clearly to customers, work colleagues and third parties
- Managing Branch operations health index and service quality
- Handling of Compliance and controls, RL control, Legal notice and Tax notice
- Monitoring of dummy accounts and suspense account and complaints handling
- IRDA certified.
Support Officer
International Data Operations
11.2009 - 09.2010
- Worked on search engine optimization and web marketing
- Provide timely status reports, project analysis and recommendations
- Held a key role in the lead and research process of debt recovery to accomplish the research.
Education
Bachelors in Business Management (BBM) - undefined
Bangalore University
Pr-university - undefined
Surana college from Karnataka PU Board
School of Secondary Education - undefined
Model education society
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Personal Qualities
- Excellent communication skills in written and verbal both
- Remarkable patience with reliability and responsibility
- Exceptional motivational and leadership skills
Personal Information
- Date of Birth: 05/18/88
- Marital Status: Married
Timeline
Support Officer
International Data Operations
11.2009 - 09.2010
CCM
ING Vysya Bank Ltd
Branch Operation Manager
Kotak Mahindra Bank Limited
Branch Operation Manager for myrtle branch
Axis Bank Limited
Bachelors in Business Management (BBM) - undefined
Bangalore University
Pr-university - undefined
Surana college from Karnataka PU Board
School of Secondary Education - undefined
Model education society