Vedica Panwar

Senior Manager – Campus Operations with proven leadership in managing large, multi‑building enterprise campus spread across 54 acres of land with 4 buildings (more than 2.8M sft) for Microsoft Hyderabad. Expert in IFM delivery, EHS governance, stakeholder management, audit excellence, vendor transitions, project takeovers, transport operations, employee experience, events, PAN India helpdesk operations and high‑impact workplace operations, driving service excellence and business continuity.

Role Description / Key Responsibilities

• Lead end‑to‑end campus operations for a large, multi‑building Microsoft Hyderabad campus, overseeing Integrated Facilities Management (IFM) across soft services, workplace experience, EHS, and operational governance.
• Own operational performance, SLA adherence, CSAT, and service continuity, ensuring 100% compliance across daily operations, work permits, audits, and customer experience metrics.
• Provide strategic leadership for building operations across B1, B2, B3, B4, Phoenix and external landscape, including transitions, new space handovers, refurbishments, and IFM takeovers.
• Drive environment, health & safety (EHS) governance including fire & life safety systems, mock drills, emergency preparedness, ISO audits (ISO 45K, 20K, 27K), statutory compliance, and risk mitigation.
• Lead and develop a large cross‑functional operations team (AFMs, Facility Executives, Helpdesk, Transport, Horticulture, Hub Services), ensuring clear role alignment, manpower optimization, and leadership continuity.
• Act as the primary client interface for campus operations, managing senior stakeholder expectations, governance forums, leadership visits, All Hands, Townhalls, and critical events.
• Govern vendor performance and contracts across janitorial, security, horticulture, transport, helpdesk, pantry, and specialist services, including transitions, rate cards, and performance reviews.
• Drive operational excellence initiatives including process standardization, SOPs, dashboards, MOR reporting, manpower realignment, and audit‑ready documentation.
• Lead large‑scale moves and change management (inter‑building moves, Phoenix handover, B3–B4 handover to project team), ensuring zero disruption to business operations.
• Champion workplace experience, DEI, and employee engagement initiatives, supporting inclusive programs and collaborative partnerships within the client ecosystem.

Governance & Leadership Experience

Governance and operations leader with extensive experience in IFM governance, audit compliance, stakeholder management, and campus‑wide leadership for large enterprise workplaces. Proven ability to lead multi‑disciplinary teams, manage risk, drive compliance, and ensure operational excellence through structured governance frameworks.

• Led governance and compliance frameworks, ensuring adherence to organizational standards, statutory requirements, and client governance models across campus operations.
• Acted as the central governance lead for IFM, aligning service delivery, audits, reporting, and escalation mechanisms across Operations.
• Contract Managements, Change Orders, etc., between CBRE -Microsoft.
• Established and governed structured reporting mechanisms such as MORs, leadership dashboards, and operational reviews to enable transparency, decision‑making, and continuous improvement.
• Led client governance forums and leadership engagements, leadership walkthroughs, townhalls, All Hands, and business reviews.
• Provided strategic leadership during transitions and change programs, including new building handovers, IFM takeovers, refurbishments, and large‑scale team moves, ensuring governance continuity and zero business disruption.
• Governed vendor and partner performance, driving accountability through SLAs, compliance reviews, manpower alignment, and corrective action plans across janitorial, security, horticulture, transport, and support services.
• Led cross‑functional teams and people managers, providing role clarity, decision governance, escalation pathways, and leadership continuity across campus operations .
• Championed workplace governance beyond operations, including DEI initiatives, employee engagement programs, and inclusive workplace practices aligned with organizational values and global standards.
• Served as a trusted advisor to leadership and clients, balancing operational risk, compliance, employee experience, and business needs through structured governance and data‑driven decision making.
• Created and presented MORs and QBRs to clients in India and abroad.
• Worked with global teams to deliver One Mircosoft experience - from Helpdesk to Operations & Governance.

Facilities Manager with hands‑on experience managing large buildings in Microsoft Campus under CBRE, specializing in IFM delivery, EHS compliance, vendor governance, and stakeholder engagement, with a strong focus on service excellence and operational rigor. Handled and led asset movement, waste management for the Campus for Zero Waste UL Certification and multiple stakeholder engagements.

Implement policies, global standard processes, team training, cost saving initiatives, vebdor management and surveys to achieve and maintain the required headcount for the assigned location or group of teams.

Collaborate with Operations & Leadership team to understand the organisation's goals and strategy, support HR with right hiring and growth plan for the team.

Identify & execute best practices, contribute to sustainable goals, problem solving at Campus, handle and coordiante seamlessly with Project Management teams. Handover and take over of projects to IFM.

Manage all aspects of the Facility Management Service Delivery System, primarily audits like ISO 45K, ISO 20K, ISO 27K, Fire & Safety & Facility Operations.

Build partnerships with external organizations, industry groups, and community networks to amplify voices and promote diversity and inclusion initiatives within organization.

Develop and track (KPIs) to measure the effectiveness of DEI initiatives, and record progress.

Ensured SLA/KPI of 4.7/5 & above always. Drive Innovation & Sustainability at Workplace.

Advocate for workplace policies and practices, conduct Gender Sensitization Workshops for TPV. staff as well as leadership across JLL-ACCENTURE account and other accounts.

Conduct effective trainings and technical guidance to operations group.

Serve as a resource to other departments and stakeholders on transaction structure, documentation, and company policies.

Partner with HR & TA teams to increase DEI recruitment and retention strategies that attract and retain top talent, ensuring that our workforce reflects the diversity of our community.

Mentor youth leaders across country on LGBT+ awareness, help educational institutions including international, private and government institutions to create and set up ally cells, resource groups.

Train schools and colleges to initiate sustainable social campaigns, help them develop and strategize fund raisers, cultural events to raise awareness about the cause.

Work effectively - coordinate and collaborate with internal & external partners like NGOs, Embassies, Corporates, UNICEF, UNODC, UNV India, UN Women, Delhi Commission for Women, National Commission for Women, local bodies, Government bodies, Ministries on building strong professional ties with respect to D&I.

Raise CSR funds for social causes, train youth Pan India to become global change makers in the field of social service.

Organize global cultural exchange programs, social networking and community service social projects with international countries like Lusaka, UK, Taiwan, Paris, Uzbekistan, Canada, California, Tanzania, Egypt, Pakistan and more.

Handle media, PR work (Public Relations) - excellent collaborations within stipulated budgets with brands for promotions, press related contacts in print media and radio.

Interact and coordinate with multiple internal city/regional teams to drive client deliverables. Work closely with the company’s internal business verticals to leverage services and ensure building long-term knowledge, leadership and profitability with clients.

Achieve timely submission of deliverables by understanding client’s objectives and proper coordination with subordinates, manager, business leads, project management consultancies. Ensure client service delivery and engagement through calls, meetings, visits, presentations and follow ups.

Invite A&Ds, PMCs to our showroom for launches and events. Arrange A to Z of events to build strong relationship with clients. Coordinate with sales managers, architects & designers, organize mockups, presentations & launches, maintain decorum of the office, handle & update CRM, support product and marketing communications team in cascading centralized programs and more.