Vedpati Dixit
Senior Benefits Analyst 2/ Assistant Manager
Noida
Summary
I'm an operations lead managing health and welfare benefits for 80,000+ employees. With 10+ years of experience US benefit administration for large client I handle payroll feeds, coordinate annual enrollment for 80,000+ employees, reconcile premiums, and manage ACA processing, HSA/FSA, LOA/COBRA, Life Insurance and direct billing. I trained and mentor my team, set clear goals, and support their development. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.
Overview
15
15
years of professional experience
Work History
Assistant Manager/Analyst 2
Conduent
Noida
10.2024 - Current
- Manage SLAs, processes, people, work allocation, and driving problem analysis and resolution.
- Working on different report / issue/ escalation related to US Payroll , HAS/FSA, cobra, direct bills and payment, Life insurance, LOA.
- Prepare client specific dashboards for NA stakeholders conduct daily/ weekly call with NA for discussing the regular issue, addressing the concern, identifying areas for improvements.
- Worked on by weekly payroll feed to report benefits deduction, termination to central payroll team for smooth payroll process delivery
- Responsible for ensuring coordination between all internal teams (files/config) for smooth AE delivery.
Sr. Service Manager
Wipro
08.2014 - 10.2024
- Smart Operation - Responsible for no SLA misses from the team, no O&O, meet repeat case SLA < 20%, integration with internal teams (files/config/Smart Choice, etc.). For speedy resolution of identified issues, raise a timely alarm by doing trend analysis.
- Delivery Assurance & Transformation - Responsible for ensuring that the client is not in 'RED' for more than two consecutive weeks. Meet Day 2 SLA at 85% consistently for all issues, SOPs to be created for all applicable processes, and maintain the risk ratio of 2:1 within the team for all critical processes. Created dashboards that help senior leaders make quick decisions, and run audits to catch problems early, saving time and money.
- People Focus - made sure to create a 100% succession plan for all direct reports, conduct performance reviews, and report progress for each quarter. There is strong governance on performance management (10% bottom performers identified at each level), and voluntary colleague retention is 75% month-to-date, with overall high potential talent retention greater than or equal to 85% month-to-date.
Associate
United Health Group
06.2012 - 08.2014
- Processed high-deductible and complex medical insurance claims, including transplant cases, ensuring accuracy and adherence to payer guidelines.
- Analyzed and resolved complex claim scenarios, reducing rework and turnaround time.
- Developed and maintained monthly dashboards to track claim volumes, TAT, and quality metrics.
- Conducted quality audits and root cause analysis to improve first-pass yield and compliance.
- Supported team with claim allocation and workload balancing to meet SLA targets.
Associate
Quatrro
12.2010 - 03.2012
- Prepared foreclosure complaint documents for US clients by accurately capturing and validating all required borrower, loan, and property data.
- Performed end-to-end data entry and document preparation in compliance with client guidelines and US foreclosure regulations.
- Maintained claim/case inventory and supported allocation to ensure timely processing within SLA.
- Conducted quality audits on foreclosure files to ensure completeness, accuracy, and legal compliance prior to submission.
- Identified data gaps and discrepancies and coordinated with upstream teams for resolution.
Education
BBA -
DAVIM Faridabad/MDU University Rohtak
Faridabad, India09.2009
Skills
Client relationship management
Team Coaching & Performance Monitoring
US healthcare benefits administration
Cobra , ACA & Annual enrollment
Operations management
Team leadership
Employee performance evaluations
Cost reduction
TRAINING AND ACHIEVEMENTS
- Consistently rated as exceeding expectations at Wipro. (0 is poor and 5 is excellent)
- Successfully completed Jumpstart program (a 12 months program designed by Wipro) for effective People management.
- Employee of the Year 2013-2014 (United Health Group). (04/2013 - 03/2014)
Timeline
Assistant Manager/Analyst 2
Conduent
10.2024 - Current
Sr. Service Manager
Wipro
08.2014 - 10.2024
Associate
United Health Group
06.2012 - 08.2014
Associate
Quatrro
12.2010 - 03.2012
BBA -
DAVIM Faridabad/MDU University Rohtak