Ved Prakash Desai
Dombivli,Maharashtra
Summary
Experienced Support Engineer with 15 years of experience in helping clients maintain smooth operations including Sales and Marketing in Multiple industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Business Development Executive
iDigitalise
Belapur, Maharashtra
03.2019 - 09.2020
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Maximized revenues in several programs by implementing creative sales training techniques.
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Developed and implemented value-added strategies for Digital Marketing to increase profitability, expand market share and cement customer relationships.
- Evaluated current service needs and product satisfaction levels with established customers.
Owner
COMSTA
Dombivli, Maharashtra
02.2016 - 03.2019
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Enhanced operational efficiency and productivity by managing budgets.
- Discovered areas of improvement by generating yearly operational and sales reports.
- Stayed current with market trends to determine optimal pricing of services and to capitalize on emerging opportunities.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned branding initiatives and sales strategies with client goals.
Sponsorship Sales Executive
Bricsa Consulting Pvt Ltd
Mumbai, Maharashtra
11.2014 - 02.2016
- Carried out day-day-day duties accurately and efficiently.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with Conference Heads to maintain optimum levels of communication to effectively and efficiently complete projects.
- Understanding the conference concept.
- Researching about the companies involved (directly/indirectly) in the conference related product.
- Looking for the key members/practitioners of the organization.
- Contacting decision makers to understand their area of interest.
- Negotiating with client and management to get the duly accepted solution.
- Signing up the clients/companies for the conference as sponsors/delegates.
- Interacting with the clients for any issues or expectations.
Coordinator
J & T Enterprises
05.2013 - 11.2014
- Coordinating with the team and the client.
- Handling and analyzing the queries/requirements of the client.
- Getting the work done in given period of time.
- Coordinating and training the team to perform at their best.
- Conducting team meetings.
- Helping team to overcome unexpected issues.
Specialist
Sterling Information Resources India Pvt. Ltd
02.2011 - 03.2013
- Working on the incomplete Drug results received from the Lab.
- Contacting the Lab for pending drug results.
- Following up with external MRO’s for pending reviews.
- Conducting Medical reviews on the Positive Drug test.
- Getting the medication details from the applicant and verifying.
- Answering clients queries about drug results.
- Training and mentoring new team members.
Sr. Customer Service Executive
Intelenet Global Services Pvt Ltd
07.2009 - 10.2010
- Segregating the unpaid claims.
- Contacting Insurance companies for pending dues, through faxes and calls.
- Assigning the work to the team members as per requirements.
- Training and mentoring new Team members.
- Handling escalations Gurucool Electronics (Sales Executive.
Sales Executive
Gurucool Electronics
Panvel, Maharashtra
08.2005 - 07.2009
- Handling the sales and Customer relations for Home appliances.
- Understanding the customer’s needs and helping them to choose the right product.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Education
BBA -
Babasaheb Ambedkar University
Marathwada 03.2020 - Current
HSC - Commerce
Abhinav Collage of Commerce And Science
Mumbai 06.2003 - 04.2004
SSC -
Tilaknagar Vidya Mandir
Mumbai 06.1998 - 04.1999
Skills
Relationship building and rapport
Sales pipeline management
Excellent listening skills
Business development and planning
Customer satisfaction
Research
Relationship building and management
Complaint resolution
Customer service
Written and verbal communication
Multitasking abilities
Additional Information
Pursuing Cloud Architect Masters Programme from Simplilearn.
Timeline
BBA -
Babasaheb Ambedkar University
03.2020 - Current
Business Development Executive
iDigitalise
03.2019 - 09.2020
Owner
COMSTA
02.2016 - 03.2019
Sponsorship Sales Executive
Bricsa Consulting Pvt Ltd
11.2014 - 02.2016
Coordinator
J & T Enterprises
05.2013 - 11.2014
Specialist
Sterling Information Resources India Pvt. Ltd
02.2011 - 03.2013
Sr. Customer Service Executive
Intelenet Global Services Pvt Ltd
07.2009 - 10.2010
Sales Executive
Gurucool Electronics
08.2005 - 07.2009
HSC - Commerce
Abhinav Collage of Commerce And Science
06.2003 - 04.2004
SSC -
Tilaknagar Vidya Mandir
06.1998 - 04.1999