Ved Prakash Dubey
Passenger service Executive
Delhi
Summary
Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Knowledgeable airport services professional 3 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Celebi Ground Handling
03.2024 - Current
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Announced flight status updates and information about gate changes over PA system.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Customer Service Executive
Globe Ground India Pvt Ltd
12.2018 - 08.2020
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
Education
High School Diploma -
Gandhi Inter College
Gorakhpur 04.2001 -
Bachelor of Arts - ARTS
DDU
Gorakhpur, India 04.2001 -
GED -
Intermediate
Gorakhpur, India 04.2001 -
Timeline
Passenger Service Agent
Celebi Ground Handling
03.2024 - Current
Customer Service Executive
Globe Ground India Pvt Ltd
12.2018 - 08.2020
High School Diploma -
Gandhi Inter College
04.2001 -
Bachelor of Arts - ARTS
DDU
04.2001 -
GED -
Intermediate
04.2001 -