Vedushi Dogra

• Fostering team collaboration by providing guidance, training, and support to employees, thereby enhancing overall team performance and cohesion.
• By aligning training programs with company goals and objectives, We help drive organizational success through skilled and motivated employees.
• Key stakeholders include training managers, department heads, HR personnel, and employees. This role typically falls within the training or operations department in the company structure.
• Creating MSV reports, Tracking EWS and Daily Batch Attendance with performance.
• Success as a Process Trainer is measured through training effectiveness, employee performance improvement, training program feedback, and overall impact on operational efficiency.

Handling B2B accounts using:

• ILL, MPLS and Local Loop.

• Calling Authorized signatory for Payments and Bills.

• Collecting Payments and sending bills to customer if customer is not receiving on time.

• Empathizing customers, if they are facing any issues regarding for services.

•Escalating systemic issues to the concern department and tell customer to mark a mail on escalation matrix which has been provided to customers.

Promoted as a Virtual Relationship Manager in same process and Done Quality Analysis in same with different states accounts off Papers

• Handling international/domestic ticketing, hotel booking/guest house for personnel on tour; arrangements for seminars, trainings, conferences, and events; co-ordination with travel agents and airlines to book the air tickets on requirement of internal department; and managing hotel
• Booking and allotment of car to employee and guest.
• Resolving customer concerns related to booking, managing, and modifying travel plans.
• We have a good communication skills, have strong coordination skills; knowledge of travel norms; knowledge of ticketing and reservation; some experience in international ticketing; and good knowledge of internet so that we can quickly arrange the alternative to them without any help from others.
• We have to share the itinerary details with hotels and ask the customer with their comfort level so that we can arrange the good service to them and they will give a good feedback to to us.
• Always have to be polite and show sympathy and empathy to the customer.
• Never say no customer if it is not in your hand.