Veekshith Shetty
Bangalore
Summary
Performance driven professional with 10 years of experience in handling the complete process of Customer Success & Supply chain
Industry in E-Commerce and Quick Commerce. expertise in CX experience enhancement, project management, and stakeholder collaboration. led teams,
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Lead Operations
Instakart Services PVT ltd (Flipkart.Com)
04.2021 - 07.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs, and increase customer satisfaction.
- Conducted regular performance reviews to ensure employee productivity and morale remained high.
- Support Cluster Head and Area Managers as backup. Conduct regular audits and reviews to maintain standards
- Lead operations in Rest of Karnataka as an end-to-end owner of reverse metric ensuring metric adherence and daily goal
achievement. Managed a team of 7 Hubs across a district. - Oversaw recruitment efforts for new hires within the team ensuring only qualified individuals were selected.
- Trained new employees on company policies, procedures, products and services offered.
- Manage supply chain delivery effectively and high customer delight.
Riders Cluster Manager
Zepto
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Coordinated resources across the cluster to ensure efficient delivery of services.
- Ensured compliance with all relevant legislation, regulations and guidelines relating to the cluster's operations.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Manage supply chain delivery effectively and high customer delight.
Education
MBA (Marketing) -
Acharya Institute of Technology
05-2014
Skills
- Comprehension & Analytical Skills
- Customer Orientation & Focus
- Team Building Capability
- Flexibility & Adaptability
- Situation Handling and Crisis Management Capability
- Selection & Interviewing Skills
- Managing Disciplinary Process
- Planning, Organizing and Execution Capability
- MS Office
- Stake Holder Management
Personal Information
- Date of Birth: 12/21/91
- Gender: MALE
- Marital Status: Married
Languages
- Kannada
- Hindi
- English
Hobbies and Interests
- Travelling
- Playing cricket
- Riding
- Browsing
- Listening Music
Projects
* Project on ‘CONSUMER ATTITUDE TOWARDS RAYMOND TEXTILE -A CASE STUDY OF GANDHARVA APPARELS SHIMOGA
*Project on ‘CUSTOMER SATISFACTION ON TAXATION SOFTWARE, PRODUCTS OF RELYON SOFTECH LTD’
Certification
- Six Sigma yellow Belt at Flipkart
- ER Champ at Flipkart
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Kannada
Proficient (C2)
C2
Timeline
Senior Lead Operations
Instakart Services PVT ltd (Flipkart.Com)
04.2021 - 07.2023
Riders Cluster Manager
Zepto
MBA (Marketing) -
Acharya Institute of Technology
- Six Sigma yellow Belt at Flipkart
- ER Champ at Flipkart
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