Veena Agarwal
Mumbai
Summary
Dynamic Senior Beauty Advisor at NYKAA PVT LTD with a proven track record in driving sales through personalized consultations and makeup demonstrations. Expert in inventory management and sales analysis, fostering exceptional customer relationships. Recognized for problem-solving abilities and delivering outstanding service in luxury product lines.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
4027
4027
years of post-secondary education
Work History
Senior Beauty Advisor
NYKAA PVT LTD
Mumbai
02.2024 - Current
- Advised customers on beauty products and skincare routines.
- Conducted makeup demonstrations to showcase product effectiveness.
- Assisted in inventory management and restocking of beauty products.
- Provided personalized consultations to enhance customer shopping experience.
- Trained new beauty advisors on product knowledge and sales techniques.
- Engaged with customers to build lasting relationships and loyalty.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Care Executive
KAYA SKIN CLINIC
Mumbai
03.2017 - 12.2018
- Assisted clients in skin consultation and product selection.
- Managed appointment scheduling and ensured smooth clinic operations.
- Provided detailed information about treatments and services offered.
- Resolved customer inquiries through effective communication techniques.
- Collaborated with medical staff to enhance client experiences.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with product selection based on individual needs.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
- Trained new staff on company customer service policies and procedures.
- Coordinated with the technical support team to resolve product or service issues.
- Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
RIZVI COLLEGE
MumbaiDuruelo Convent High School
MumbaiSkills
- Product recommendations
- Makeup demonstrations
- Inventory management
- Sales analysis
- Problem solving
- Conflict resolution
- Merchandising strategies
- Exceptional customer service
- Strong communication skills
- Personalized service
- Beauty trend awareness
- Makeup artistry
- Sales expertise
- Product promotion
- Retail experience
- Luxury product lines
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Beauty Advisor
NYKAA PVT LTD
02.2024 - Current
Customer Care Executive
KAYA SKIN CLINIC
03.2017 - 12.2018
RIZVI COLLEGE
Duruelo Convent High School