Veena Caroline
Summary
Dynamic Facility Management Professional with over 15 years of progressive experience in soft services, housekeeping, vendor coordination, inventory management, and administrative functions within leading multinational organizations including CBRE, JLL, JP Morgan Chase, Accenture,Honey well,Northern trust & sapiens. Expertise in overseeing large facilities, driving team performance, managing budgets effectively, and fostering collaboration with internal and external stakeholders. A results-oriented approach ensures operational efficiency and excellence in service delivery. Committed to enhancing workplace environments through strategic planning and innovative solutions.
Overview
2026
2026
years of professional experience
Work History
Facility Manager
Vestian Global Workplace services Pvt limited at sapiens
11.2024 - Current
- Managing 2,00,000 sq. ft. facility and overseeing complete soft services operations.
- Handling housekeeping operations, manpower planning, attendance tracking, and documentation.
- Processing Sapiens invoices and coordinating with the finance team for timely vendor payments.
- Following up with vendors for pending invoices and ensuring coordination with the finance team for closures.
- Raising PR requests to the procurement team for PO issuance and required activities.
- Coordinating with vendors for Repair & Maintenance (R&M) activities and other scheduled tasks.
- Collaborating with HR for employee engagement activities such as book stalls, Kannada Rajyotsava, company's 10th-year celebration, and family day events.
- Supporting employee events by arranging tea setups and lunch requirements.
- Overseeing cafeteria management including kitchen inspections, food quality checks, and handling employee feedback and complaints.
- Coordinating with Cessna builders for facility-related issues including odor, lighting, leakages, parking, cleaning, and elevator concerns.
- Supporting HR in organizing recruitment drives.
- Managing the guest house for employee accommodation, with bi-weekly visits and addressing complaints via calls.
- Conduct regular audits and walkthrough to identify and resolve service gaps.
- Ensure readiness of meeting rooms, common areas, and office workstations.
- Manage vendor relationships and ensure service level agreements (SLAs) are Evaluate vendor performance periodically and resolve service issues or escalations.
- Negotiate contracts and manage procurement for consumables and office Inventory and procurement management.
- Coordinated vendor relationships to optimize service delivery and reduce operational disruptions.
- Assisted in budget management by tracking expenses related to facility operations and maintenance projects.
- Conducted regular inspections of facilities to identify maintenance needs and ensure adherence to quality standards.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Assistant Facility Manager
CBRE Pvt Ltd at Honeywell Technologies
07.2022 - 11.2025
- Managing 5,95,520 sq. ft. and overseeing entire soft services Housekeeping, manpower planning, attendance and documentation
- Coordination with admins for event setup and townhall arrangements.
- Handling pest control, garden, and mailroom and helpdesk.
- Vendor coordination and training for team.
- Inventory and procurement management.
- Budgeting for HK tools, chemicals, equipment, and manpower.
- Waste management and organic waste collection (OWC).
- On ground HSE implementation as per Honeywell HSE management system by following walking and working implementation, waste management, HSE walkthrough, HSE training and learning from incidents and capturing all these details in Intelex Tool.
- Developed checklists and conducted daily inspections of work areas and pantry services.
Assistant Facility Manager
Jones Lang Lasalle Property Consultants Pvt Ltd at JP Morgan Chase
07.2018 - 07.2022
- Handled 2,73,576 sq. ft. at Embassy Tech Village Full soft services responsibility.
- Supervised staff of 150 in day-to-day activities.
- Vendor evaluation and training
- Procurement, budgeting, and raising PORs
- Petty cash, project coordination, parking management
- Event organization and escalation handling
Duty Manager
Northern Trust Investments ( Jones Lang Lassalle)
2015 - 2018
- Managed Global Village (81,500 sq. ft.) and Manyata Tech Park (2,00,000 sq. ft.)
- Oversee soft services, pantry, pest control, mailroom,cafeteria management and events
- Team & vendor management
- Preventive maintenance, training, inventory
- Stakeholder coordination, scheduling
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Implemented training programs for new employees, improving onboarding processes.
- Monitored inventory levels, facilitating timely restocking of supplies and equipment.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Front Office Executive & Help Desk Executive
Compass Support Services Pvt. Ltd (Pritech Park & Mind Tree Pvt. Ltd)
2011 - 2014
- Handling helpdesk complaints, through client relationship management
- Stationary stock maintenance and taking new requests
- Attending phone calls & transferring to concerned extensions
- Handling reception
- Coordinating with the HR team for recruitment drive
- Updating the Visitor's name on the infotainment display board
- Coordinating with the Visitors and maintaining Visitor's register
- Following with facility team to finish the task
- Coordinating all the department HOD's regarding their concern
- Handling the in and out couriers
- Meeting rooms booking for VIP's and clients
- Accommodation arrangement for clients and also local transport
- Taking care of special occasions (events and parties)
- Food arrangements for clients and guests through hotels
Housekeeping In-Charge
Epicurean Pvt. Ltd at BOSCH, Koramangala
2009 - 2010
- Maintained HK materials & manpower deployment
- Attendance & salary processing
- Facility checks, pest control follow-ups
- Top-level reporting
Housekeeping Executive
Duster Pvt. Ltd at Accenture, Bangalore, Bangalore
2007 - 2009
- Maintained centralized stores and documentation
- Handled petty cash, internal audits, SOPs
- Supervised HK activities and pantry hygiene
- Vendor coordination and cost control
Education
Bachelor of Arts -
LVS- Prasana Bharathi University
Bengaluru, India04-2005
Skills
- Self-confidence
- Hard Working
- Team Leadership
- Vendor Management
- Expense tracking
- Inventory
- Event Coordination
- Preventive Maintenance
- Housekeeping Operations
- Procurement
- Compliance
- Willing to learn and work hard
- Positive attitude and perseverance to undertake challenging jobs
- Have a natural inclination towards teamwork
- Can function well as individual contributors as well as be a team player
- Has a high sense of humor
- Creative
- Self-motivated
- Highly committed and dedicated with a positive attitude
- Scheduling and calendar management
- Mail handling
- Inventory procurement
- Budgeting and financial management
- Multitasking Abilities
- Team leadership
- Waste management
- Problem-solving
- Time management
Languages
Kannada
English
Hindi
Tamil
Telugu
Timeline
Facility Manager
Vestian Global Workplace services Pvt limited at sapiens
11.2024 - Current
Assistant Facility Manager
CBRE Pvt Ltd at Honeywell Technologies
07.2022 - 11.2025
Assistant Facility Manager
Jones Lang Lasalle Property Consultants Pvt Ltd at JP Morgan Chase
07.2018 - 07.2022
Duty Manager
Northern Trust Investments ( Jones Lang Lassalle)
2015 - 2018
Front Office Executive & Help Desk Executive
Compass Support Services Pvt. Ltd (Pritech Park & Mind Tree Pvt. Ltd)
2011 - 2014
Housekeeping In-Charge
Epicurean Pvt. Ltd at BOSCH, Koramangala
2009 - 2010
Housekeeping Executive
Duster Pvt. Ltd at Accenture, Bangalore, Bangalore
2007 - 2009
Bachelor of Arts -
LVS- Prasana Bharathi University
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