VEENA G
Bengaluru
Summary
Motivated and detail-oriented professional with 2 years of hands-on experience in customer support. Strong communication, problem-solving, and organizational skills. Eager to leverage analytical abilities and understanding of business operations in a dynamic commerce-focused role. Committed to contributing to the efficiency and compliance of financial operations.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Operations Executive
Aegis ITPL
05.2022 - 05.2023
- Company overview: Provides customer experience (CX) management services, technology, and business process outsourcing.
- Searching databases and records to find any criminal history for a person.
- Gather basic details: Collect the candidates name date of birth, and government identification numbers.
- Search databases: Cross-verify the details against police records, court databases, and national registries.
Customer Support Executive
Big Basket
01.2023 - 01.2024
- Company Overview: A leading online grocery delivery service in India
- Assisting in Priority support escalations and tickets whenever required to guarantee prompt resolutions
- Coordinating account activities between clients and internal departments, resulting in customer retention and satisfaction
- Improved my logical thinking and analytical skills to better identify root causes.
- Gained in-depth knowledge of the most effective methods and strategies to implement in daily activities with customers to ensure a smooth and successful interaction
- Developed my professional communication and customer handling skills
- A leading online grocery delivery service in India
Education
Bachelor of Engineering - Civil Engineering
MVJ College of Engineering
Bengaluru 04.2001 -
High School Diploma -
Government Polytechnic College
Sorab 04.2001 -
Indian Certificate of Secondary Education -
Morarji Desai Residential School
Shiralkoppa 04.2001 -
Skills
Accounting Taxation
Passions
Engaged in photography and enjoys traveling to explore new places., Basics of US Taxation
Timeline
Customer Support Executive
Big Basket
01.2023 - 01.2024
Operations Executive
Aegis ITPL
05.2022 - 05.2023
Bachelor of Engineering - Civil Engineering
MVJ College of Engineering
04.2001 -
High School Diploma -
Government Polytechnic College
04.2001 -
Indian Certificate of Secondary Education -
Morarji Desai Residential School
04.2001 -
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