VEENA G
Bengaluru
Summary
Motivated and detail-oriented professional with 2 years of hands-on experience in customer support. Strong communication, problem-solving, and organizational skills. Eager to leverage analytical abilities and understanding of business operations in a dynamic commerce-focused role. Committed to contributing to the efficiency and compliance of financial operations.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Operations Executive
Aegis ITPL
05.2022 - 05.2023
- Company overview: Provides customer experience (CX) management services, technology, and business process outsourcing.
- Searching databases and records to find any criminal history for a person.
- Gather basic details: Collect the candidates name date of birth, and government identification numbers.
- Search databases: Cross-verify the details against police records, court databases, and national registries.
Customer Support Executive
Big Basket
01.2023 - 01.2024
- Company Overview: A leading online grocery delivery service in India
- Assisting in Priority support escalations and tickets whenever required to guarantee prompt resolutions
- Coordinating account activities between clients and internal departments, resulting in customer retention and satisfaction
- Improved my logical thinking and analytical skills to better identify root causes.
- Gained in-depth knowledge of the most effective methods and strategies to implement in daily activities with customers to ensure a smooth and successful interaction
- Developed my professional communication and customer handling skills
- A leading online grocery delivery service in India
Education
Bachelor of Engineering - Civil Engineering
MVJ College of Engineering
Bengaluru 04.2001 -
High School Diploma -
Government Polytechnic College
Sorab 04.2001 -
Indian Certificate of Secondary Education -
Morarji Desai Residential School
Shiralkoppa 04.2001 -
Skills
Accounting Taxation
Financial analysis and reporting
Problem solving
Professional Communication
Critical and Logical Thinking
Attention to Detail - Presentation
Active Listening
Adaptability
Troubleshooting
Proactive Communication
Escalation Management
MS Excel
Passions
Engaged in photography and enjoys traveling to explore new places., Basics of US Taxation
Timeline
Customer Support Executive
Big Basket
01.2023 - 01.2024
Operations Executive
Aegis ITPL
05.2022 - 05.2023
Bachelor of Engineering - Civil Engineering
MVJ College of Engineering
04.2001 -
High School Diploma -
Government Polytechnic College
04.2001 -
Indian Certificate of Secondary Education -
Morarji Desai Residential School
04.2001 -