Veena K E
Bengaluru
Summary
Seasoned IT professional with 13 years of comprehensive experience in cloud proxy technologies and cybersecurity. Expertise in Zscaler and Netskope Cloud Proxy solutions, SOC operations including SIEM tools and endpoint protection, and managing change management processes effectively. Proven track record in production rollout, deployment, knowledge transfer, and team enablement, driving secure and efficient operational environments
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Genpact India Pvt Limited
12.2019 - Current
- Managed and maintained cloud proxy solutions using Zscaler Cloud and Netskope platforms to ensure secure and optimized internet access for global users.
- Led production rollout activities for cloud proxy configurations and security policy updates, minimizing downtime and ensuring compliance with organizational standards.
- Executed change management processes including documentation, approvals, and communication to mitigate risks during system updates and deployments.
- Conducted daily knowledge transfer sessions and provided ongoing support to team members on cloud proxy operations, change processes, and troubleshooting.
- Collaborated closely with security and network teams to monitor proxy performance, resolve issues, and implement best practices.
- Prepared detailed reports on change activities, production incidents, and operational metrics for management review.
Sr. System Engineer
Larsen & Toubro InfoTech Limited
11.2018 - Current
- Working on Zscaler Cloud Proxy - troubleshooting Proxy related issues. Securing access to internal applications, log analysis, threat analysis, Vulnerabilities, cloud security and SSL inspection.
- Responsible for creating policies, rules and dashboards on Zscaler cloud proxy.
- Responsible for endpoint security tools such as SEPM and Palo Alto Traps – Creating policies, Updating IOCs, creating exceptions as per business requirement. Daily health checkup monitoring and preparing reports.
- Log monitoring, analyzing and investigation using SEPM and PAT for threat, virus, worms, Trojan horse, vulnerabilities, malware, suspicious activities and blocking those kind of activities by using SEPM and PAT.
- Providing the solution based on alerts which are triggered by SEPM and PAT.
- Working on Firewall configuration and basic troubleshooting of SRX Juniper firewall.
I T Analyst
Tata Consultancy Services
08.2016 - 11.2018
- Working as Security Analyst in TCS using Splunk for monitoring & investigation of offenses. Perform health checks of devices that are reporting to Splunk and ensure all modules are functioning as expected & Coordinate with Network/implementation team to resolve the issues.
- End to End incident handling where everyday tasks are to monitor and investigate offenses and identifying the signatures from the events, finding vulnerabilities, Malwares, Authentication failures, DDoS attacks, WannaCry, Bad Rabbit, Coinminer and other Ransom-ware attacks as top priority to take action.
- Monitoring mailbox for SPAM and Phishing mails reported by users.
- Log monitoring, analyzing and investigation using ePO for threat, virus, worms, Trojan horse, malware, suspicious activities and creating an incidents in ServiceNow and assigning to ROC team.
- Analyzing logs for firewall, proxy, IDP, threat logs and providing the solution using Splunk tool for the user with the help of helpdesk.
- Analyzing and reporting of network changes made for the environment.
- Analyzing source IPs, destination IPs, ports, performing information and risk assessment and approving/rejecting the firewall for allowing or blocking the rule.
- Security exceptions are created in SEM for exceptional case to allow firewall rule.
- Preparing Statement of Work (SOW) & Standard operating process (SOP) for all process.
- Review and analyze weekly and monthly security reports.
- Task Assignment to the team and making sure all deliverables are sent within SLA.
Information Security Administrator
Atos IT Services
06.2013 - 08.2016
- Working for Security Operation Center, SIEM tool Monitoring, responsible for monitoring SOC operations devices and providing first line support for tool ArcSight.
- IT security knowledge in supporting an infrastructure and preferred business partners on which customer's network security is built on DB administration.
- Providing security services to clients using Arcsight ESM v 6.0.
- End device log integration with Arcsight monitored the network of several of the largest global business.
- Log monitoring and analysis for devices such as Firewalls, IDS, IPS and windows servers etc.
- Create active Chanel, filters, rules, reports and administer Arcsight agent.
- Create dashboard in Arcsight for monitoring purpose.
- Install and configure smart connect or software on windows.
Desktop Support Engineer
NH Info Media
02.2012 - 04.2013
- Working Knowledge with Change & Problem Management Tools and Create regular reports for Management requirements.
- Help desk / Technical support & installing and supporting application software's.
- Hardware troubleshooting & System assembling/Upgrading/Maintenance.
- Installing and configuring XP, Windows 7.
- Attending all incident calls.
Education
B.E - Instrumentation Technology
Visvesvaraya Technological University
07.2011
Skills
- Zscaler Cloud Proxy
- Netskope Cloud Proxy
- Cybersecurity SOC Operations
- SIEM
- Endpoint Protection
- Change Management Process
- Implementation
- Production Rollout
- Deployment
- Knowledge Transfer
- KT
- Team Enablement
- Incident Response
- Security Monitoring
- Cloud Security Architecture
- Cross-functional Collaboration
Certification
Zscaler Digital Experience (ZDX) Certified Administrator
Zscaler Internent Access (ZIA) Certified Adminidtrator
Timeline
Manager
Genpact India Pvt Limited
12.2019 - Current
Sr. System Engineer
Larsen & Toubro InfoTech Limited
11.2018 - Current
I T Analyst
Tata Consultancy Services
08.2016 - 11.2018
Information Security Administrator
Atos IT Services
06.2013 - 08.2016
Desktop Support Engineer
NH Info Media
02.2012 - 04.2013
B.E - Instrumentation Technology
Visvesvaraya Technological University
Confirmation
I, Veena K E confirm that above information provided is true to my knowledge.
Confirmation Date
2019-08-08
Designation
Sr. System Engineer
Personal Information
Title: Sr. System Engineer
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