Summary
Overview
Work History
Education
Skills
Attributes
Leadership Experience
Languages
Timeline
Generic

Veena Mamidisetty

Hyderabad

Summary

Proven Technical Support specialist with a track record of problem-solving and customer satisfaction at Tech Mahindra. Skilled in Azure, ServiceNow, and effective communication, adept at driving resolutions in high-pressure environments. Demonstrated ability to enhance customer support processes, leveraging technical and interpersonal skills to exceed objectives.

Overview

7
7
years of professional experience

Work History

Technical Support

Tech Mahindra
06.2017 - 08.2022
  • Experienced in requirement gathering, analysis, design, development, implementation, support, and unit testing of .NET applications in Agile and Waterfall SDLC methodologies.
  • Strong working experience in managing security policies, including authentication, authorization, identity, encryption, personalization, membership, roles, profiles, and resource access control.
  • Problem management and root cause analysis for issues that impacted production.
  • Raise tickets to relevant departments, and communicate system downtime, outages, and incidents appropriately to all areas of the business.
  • Initiate and manage bridge calls, track, and coordinate activities for incident resolution.
  • Working knowledge of cloud computing using Microsoft Azure for enabling services in the cloud.
  • Problem management and root cause analysis for issues that impacted production.
  • Strong analytical and dynamic troubleshooting skills, coupled with excellent communication skills, and able to work individually and as a team.
  • Excellent work ethics, self-motivated, and a quick learner.

Customer Support

TBSS
02.2016 - 11.2016
  • Energetic and resourceful customer service professional in resolving customer complaints and promoting conflict resolution
  • Highly motivated with proven proficiencies in time management, teamwork, and conflict resolution
  • Compliant with company policies and guidelines
  • Helped customers with their billing information, relevant details, profile information, modifying and updating personal information

Education

Graduation - Computer science and engineering

SRI INDU INSTITUTE OF ENGINEERING AND TECHNOLOGY
05.2015

Secured - Intermediate academics

SRI CHAITANYA JR COLLEGE
03.2011

Skills

  • C#
  • Office 365
  • Azure
  • ServiceNow
  • sql
  • HTML
  • JavaScript

Attributes

  • Disciplined, reliable and cooperative team player, competing with positive attitude
  • Ability to work independently with little oversight managing multiple investigations simultaneously
  • Strong project management skills and have working knowledge of Software Development Life Cycles

Leadership Experience

Collaborated with team members to determine their needs and deliver required services. Solved storage issues, improved operations, and provided excellent customer service.

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2

Timeline

Technical Support

Tech Mahindra
06.2017 - 08.2022

Customer Support

TBSS
02.2016 - 11.2016

Graduation - Computer science and engineering

SRI INDU INSTITUTE OF ENGINEERING AND TECHNOLOGY

Secured - Intermediate academics

SRI CHAITANYA JR COLLEGE

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Veena Mamidisetty