Veena N Kumari

Be BodySmart Pvt Ltd is a subsidiary of the BodySmart Investment Group based in Dubai. The parent company operates a successful aesthetic and dermatological clinic in the UAE. They have established a market presence with their distinctive services in the slimming and beauty industry, utilizing world-class equipment like HYPOXY (Austria) and LPG Endermologie (France). They offer a fully functional studio and clinic catering to the increasing demands of the contemporary population. I have been part of this thrilling venture since 2021.

KRA:

• All statutory licenses pertaining to the smooth operation of skin clinic
• Complete in charge of Clinic interiors, design coordination and implementation as per the company theme
• In charge of HIRING, Training, and employee welfare and performance management
• Vendor management and Employee management.
• Designing standard operating procedures for all the planned activities at the clinic
• Content writing for our website, with exclusive offers, packages, discounts and new launches.
• Creating standard operating procedural document for every activity across the clinic.
• Responsible for maintaining and overseeing the marketing activities and designing marketing strategies
• Detailing and designing requirement of Customized software application
• Client relationship management.
• Identifying new procedures, protocols, products and assessment of competitiveness
• Financial management
• Reporting to Local higher management on all the developments
• Detailed training for newly hired staff to ensure hassle free service
• Complete operations on the Ground
• Performance monitoring and corrective actions
• Import specification and custom documentation for future sales operation of devices
• Preparing the budget for smooth allocation of funds
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Managing all the financial records for tax filing and submitting the same for review to our auditor team.

An Independent Interior designer, working as a freelance design consultant and designer on a need to need basis. My basic responsibilities as a designer includes the following :

Developed space planning concepts, color palette selections and textile presentations

• Consulted with clients to determine architectural preference to meet overall design goals
• Created professional presentations using Google sketchup, V-Ray rendering, Auto cad designs to creatively communicate design intent and direction
• Carefully reviewed contractor submittals of finish materials
• Interfaced effectively with contractors and vendors to resolve issues and discuss ideas
• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent
• Designed floor plans, elevations, 3D perspective views and material boards for review and presentation
• Participated in furniture selection and documentation of specifications
• Developed and maintained courteous and effective working relationships

As a business development consultant, I was concerned with improving and growing a business by establishing and developing trust worthy relationship with the employees, customers, various agencies involved in running the business successfully. My key responsibilities included the following:

Delivered exceptional level of service to each customer by listening to concerns and answering questions

• Increased customer satisfaction by resolving any service related/ treatment related issues
• Promotional campaigns/ Ad design
• Document preparation and filing for further incorporation needs as per the selected jurisdiction by the client
• Training the new appointee on company work structure and operational requirements
• Follow up and renewal of licenses and mandatory documents filing and payments
• Cold calling and test mails introducing the company and its offered services to potential business providers
• Ensuring maximum conversion of lead into prospects and diverting the same to business development team for closures
• Ensuring we comply with the government rules and regulations and make the necessary payments without default
• Identify new business opportunities, new trends, new areas of expansion, Customers changing expectations, competitive advantage etc
• Coordinating with CA's Governmental agencies, Banks at onshore and offshore for smooth client transition

• Established team priorities, maintained schedules and monitored performance
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
• Compliance Management
• Contract Management
• Vendor and Supply management
• Payroll and statutory compliance

• SPOC for Management and employees
• Wage and salary management
• Maintenance of Employee statutory schemes and filing
• Recruitment
• Vendor management
• Contract employee management
• Grievance redressal
• Compliance Management

• Communicated with potential hires to provide clarity on expected tasks, compensation and policies
• Scanned and maintained confidential employee information and records
• Managed full cycle recruiting process from sourcing to selection
• Employee Engagement
• Payroll Management
• Appraisal Management
• Contract employee management

• Helping overseas customer with the mortgage and banking details
• Handled Customer grievances related to their loans, mortgages, and banking issues
• Answered telephone or online requests and completed interactions quickly to meet productivity goals
• Investigated basic issues and escalated more complicated concerns