Veena Sajee

• B2C SaaS, Travel Tech

Customer success, Account retention and expansion, Sales strategy, Consultative selling, Travel Tech, Supplier relationship, and executive engagement.

• Market indicators and analysis, Sales force and Miller Heiman strategic selling , Amex - Business Travel Account BTA , Product mapping and competition benchmark
• Lead the overall strategy, vision and direction for South Asia
• Board member of India, Bangladesh and Sri Lanka Joint ventures
• Deliver on PNL, revenue, profitability targets and market possibilities
• Derive sales strategy and multi-year outlook for growth in new sales and business expansion
• Forecasting and managing margins for existing customers
• Identify potential risks to business, customer retention and mitigation plans
• Deliver on customer satisfaction metrics and marketing activities
• Consistent focus on internal processes to adjust based on customer and changes in the landscape
• Motivate the team to bring their best to work
• Key Achievements
• Achieved over 300% of the sales target YOY for 5 consecutive years
• Global first: Instrumental in launching the India customer servicing metrics and launch of the servicing centre
• Launched the investments for India and JV’s- including approach to customer product portfolio
• Lead role in the Inclusion programs for women in South Asia
• Key contributions in Women’s Career Network & Women in Technology
• Introduced Peer to peer learnings, presentation skill workshops which was adopted by other regions in APAC.

• DEVELOPMENT, SOUTH ASIA, Board member responsible to drive growth, strategic decisions, accountability and shaping the values to be promoted in the companies in Sri Lanka and Bangladesh
• Work on strategies to build market share and Sabre visibility
• Promote best practices, knowledge sharing and experience in the JV with sharp focus on profitability
• PNL responsibility for the JV, SOP’s, Best Practices
• Key Achievements – EMEA and APAC Best work Award for winning the largest PSS deal
• 300% + target achievement YOY
• Increased the JV visibility on par with direct market status via Process, trainings, and exclusive programs
• Developed the monitoring mechanism for airline efficacy issues for APAC to improve operational efficiency.

• Drive and lead efforts for new business and expansion including retention of customers
• Motivate and drive the team to achieve excellence
• Meet targets and goals set for the zone.

• Manage the India Travel program and travel cost objectives of a Global corporate
• Enhance customer experience across the traveller population
• Lead crisis management situations effectively & deliver on data expectations
• Lead special projects related to Travel policy, cost optimization, hotel attachment rates and Relocation travel
• Key achievements
• Program optimization, 95% improvement in data accuracy in 12 months ,90% improvement in contacts per transaction output
• Hotel attachment - Additional revenue, achieved 120k room night bookings / annum from “0”.

• Opportunities in Travel Policy, Travel program and OBT Consulting for the TATA GROUP
• Strategic role with responsibility to drive revenue via consulting, sales (Online booking and Expense Management solutions)
• Evaluation of tech solutions and optimum business model for TATA MOTORS
• Ranking of vendor capabilities, Benefits, price points and services metrics
• Travel policy benchmark, methods to introduce controls and compliance to drive buying behaviour.

• Lead the client management strategies for South India
• Drive the relationships with the preferred suppliers both for air and non-air
• Key Achievements –Increased pricing in over 80% of the customer contracts
• Retention of 100 % customers by leveraging best practices
• Designed and repackaged approach to client management via consultative business development
• Whitepaper / Industry contributions
• Travel Mindspeak 2014 – Thought leadership – Core team member and key presenter
• Convergence Of Travel and Technology 2012- Whitepaper- Core team member and key presenter
• Corporate Travel trends, Outlook, and opportunities 2011 - Whitepaper -Core team member and presenter

• Account management, Customer retention, Implementation of agreed travel metrics for large-mid market customers.

• Helped set-up and service Amex customers in India.