Veena Sinha
Bengaluru
Summary
Results-driven and experienced Manager with experience in creative direction, business development, and client relations. Proven track record in leading teams to achieve company goals, balancing creativity with leadership with strong interpersonal and communication skills to drive team’s success. Recently completed a PG Executive program from IIM Nagpur to further enhance leadership and managerial skills. Seeking to leverage my skills in a dynamic and growth-oriented organization.
Offering solid foundation in client relationship management and strong willingness to learn and grow in client servicing environment. Brings ability to quickly grasp industry-specific knowledge and effective communication skills to role. Ready to use and develop skills in CRM software and project coordination in [Desired Position] role.
Overview
14
14
years of professional experience
Work History
Client Servicing
Anomishere Design Company
10.2024 - Current
- Creating a database of customers for client networking
- Mentoring and directing the team towards achievement of targets
- Maintaining high standards in terms of quality of the products
- Catering to clients across pan India
Manager
Arkwood Décor Pvt Ltd
12.2014 - 09.2024
- Leading a team of designers, ensuring that design projects align with the desired aesthetic vision
- Collaborating with other departments to ensure smooth project execution
- Handling customer feedback and concerns professionally, addressing issues promptly to provide positive customer experience
- Managed marketing activities including social media and lead generation
Team Leader
Pink Lotus Technologies Pvt Ltd
09.2012 - 06.2014
- Managed a team of 10 telesales representatives for health cards
- Developed effective leadership to ensure daily progress
- Formulated and implemented procedures for successful project flow
- Mentored and directed the team towards achieving targets
- Conceptualized performance metrics to enhance customer satisfaction
SME (Subject Matter Expert) – Ticketing Department
Kingfisher Airlines
08.2010 - 07.2012
- Managed the internet booking department
- Interacted with clients to understand and resolve queries
- Analyzed requirements and provided relevant services
- Estimated quality and time for service delivery
- Handled escalations and resolved issues efficiently
Education
Post Graduate Executive Program -
Indian Institute of Management (IIM) Nagpur
Bachelor of Science (B.Sc) - undefined
Bhagalpur University
Intermediate (12th) - undefined
Bihar Intermediate Education Council
SSLC (10th) - undefined
Central Board of Secondary Education
Skills
Microsoft Excel
Timeline
Client Servicing
Anomishere Design Company
10.2024 - Current
Manager
Arkwood Décor Pvt Ltd
12.2014 - 09.2024
Team Leader
Pink Lotus Technologies Pvt Ltd
09.2012 - 06.2014
SME (Subject Matter Expert) – Ticketing Department
Kingfisher Airlines
08.2010 - 07.2012
Bachelor of Science (B.Sc) - undefined
Bhagalpur University
Intermediate (12th) - undefined
Bihar Intermediate Education Council
SSLC (10th) - undefined
Central Board of Secondary Education
Post Graduate Executive Program -
Indian Institute of Management (IIM) Nagpur
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