Veena Anantha Krishnan

Hewlett Packard Enterprise - Hypercare Project

(Dec 2021 – Current)

• Working as a Pricing Consultant in S/4 Hana Sales.
• Responsible for working on configurations, testing, support, issue analysis in different spaces in SAP SD module like sales orders, price and condition records, master data, IDOCs etc.
• Gathered requirements for various enhancements in Pricing and discounting areas.
• Prepared FDS based on the requirements gathered.
• Coordinating with other teams working in various modules/ technologies

• Creating Customer Master using LSMW for data migration and mapping the Sales Organizational Structure through Implementation Guide.
• Configuration of Output determination.
• Defining Account groups & Partner functions set up partner determination for customer master data.
• Created Sales Documents Types, Item Categories, Schedule Line categories, Delivery Type creation, Invoice Type creation with the help of TAF.
• Pricing procedure - Using Condition techniques.
• Conducted Unit Testing, Integration Testing.
• Preparation of test cases based on the client requests and understanding the functional requirements involving business process.
• Supported in hyper care phase.

Henkel – Support Project

(April 2017-Dec 2021)

• Business processes: Intercompany STO, Consignment processes, Credit memo request/Debit memo request, Material determination substitution, Item Proposal, Quotations, Third party order.
• Worked on Cash Sales, Rush Order, Route Determination, Text determination, Output determination, Free goods determination.
• Worked on Batch Management and implemented innovative idea to make the business stable.
• Worked on Third Party application (POD, Eshop) used to book the sales orders in their SAP integrated issues.
• Implemented IBM Watson for SAP SD Module.
• Worked in Enhancements to achieve user desired results.
• Coordinated with different teams for execution of defined solutions as per client's requirements.
• Given Training to end users and subordinates.
• Provided Support to Business users currently while adhering to SLAs.
• Managed and supported Third Party Tool -Remedy and ServiceNow.
• Configured settings and resolved over 700+ issues across most basic functions and business processes under strict SLAs after multiple major Project Go Lives.,