Veena G
Bengaluru,KA
Summary
Accomplished Senior Customer Service Associate at Indian Overseas Bank, adept in cash management and customer satisfaction. Excelled in deepening customer relationships, resolving complaints efficiently, and contributing to branch targets through proactive client engagement and cross-selling. Demonstrated expertise in data entry and maintaining KYC compliance, significantly enhancing operational efficiency and customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Associate Cashier
Indian Overseas Bank
Senior Customer Service Associate
Indian Overseas Bank
08.2015 - Current
- Implemented professional knowledge to build and deepen relationship with the customers.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Engaged clients in person and over phone to answer questions and address complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responsible for ATM cash reconciliation, eliminating entries in the internal accounts and clearing vendor bills on a daily basis.
- Ensuring the accounts opened are KYC complaint and transactions made are accurate.
- Responsible for deposit processing, handling of wire transfers and managing card operations, including credit and debit card issuance and delivery tracking.
- Ensuring confidentiality with all banking operations.
- Helped achieve various targets of the branch during numerous campaigns by visiting existing customers in person and providing leads for new customers to achieve branch target.
Education
B.Tech(CS) - Computer Science
Christ University Faculty of Engineering
Bengaluru05.2014
Skills
- Customer Satisfaction
- Cross-selling abilities
- Data entry proficiency
- Cash Management
- Customer Complaint Resolution
- Excellent vocabulary and written communication skills
- Fast and accurate
Languages
English
Malayalam
Tamil
Hindi
Kannada
Interests
Trained classical singer and a self learnt artist and miniature clay artist Won numerous awards and accolades for singing and painting at state level and intra bank competitions Stood first in the state in the junior exam for classical music in 2005
Timeline
Senior Customer Service Associate
Indian Overseas Bank
08.2015 - Current
Customer Service Associate Cashier
Indian Overseas Bank
B.Tech(CS) - Computer Science
Christ University Faculty of Engineering
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