VEENASHREE JAIN
Customer Success Manager
Belagavi,Karnataka
Summary
Customer Success Leader with 9+ years of experience enabling SaaS, cloud, and Fin-tech adoption across enterprise clients. Proven success in partnering with CTOs, CIOs, CISOs, and developer teams to drive DevOps and DevSecOps adoption. Skilled in churn mitigation, revenue expansion (upsell/cross-sell), and building scalable playbooks. Adept at translating technical capabilities into measurable business outcomes and executive value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Manager
DigitalOcean
10.2023 - Current
- Oversee 500+ enterprise accounts (avg. $15K), enhancing cloud adoption, retention, and revenue growth.
- Lead QBRs with CTOs, CEOs, and technical leaders, uncovering new business opportunities and harmonizing infrastructure with strategic business objectives.
- Executed churn analysis, NPS reporting, and adoption insights, strengthening retention in global accounts.
- Ensured that the average logo churn (business churn) remains below 1%
- Secured 9% revenue expansion each month within existing accounts by diligently uncovering and capitalizing on upsell prospects while confirming customers achieve anticipated results
- Coached CSMs regarding Help-Scout monitoring and SLA observance, relaying findings to executive stakeholders.
- Served as trusted advisor to developer , product ,DevOps & Marketing teams, facilitating secure, scalable cloud utilization.
Product Sales Manager
Digio (Startup)
02.2023 - 10.2023
- Managed 150 Fin-tech clients across API integrations, account lifecycle, and sales closure.
- Owned cross-sell (40%) and upsell (20%) responsibilities to expand product adoption.
- Delivered API walk-throughs and technical onboarding, driving seamless product integration.
Customer Success Manager
Exotel
07.2022 - 02.2023
- Managed 45 enterprise accounts across Fin-tech, Ed-Tech, HRMS, and public sector.
- Achieved 0% churn rate over 5 months while maintaining CSAT (90+) and NPS (30+).
- Partnered with DevOps and technical stakeholders across Middle East, SEA, USA, and India.
- Achieved 120% NRR and 90% GRR, driving upsell/cross-sell revenue expansion.
Senior Customer Success Manager
ClearTax (Clear)
09.2019 - 07.2022
- Owned lifecycle of 50 enterprise accounts in India and Middle East.
- Delivered 20% QoQ revenue growth through consistent upsell and cross-sell strategies.
- Increased customer retention by 25% through proactive engagement and compliance support.
- Partnered with audit stakeholders to simplify compliance workflows for enterprise clients.
Client Account Manager
MyGate (Vivish Technologies)
02.2017 - 09.2019
- Onboarded 30 clients/month, tripling revenue growth.
- Introduced video-based onboarding workshops, boosting CSAT by 8%.
- Partnered with technical teams on data migration and security compliance (SOC2, ISO27001, PCI DSS).
- Drove 10% increase in NRR via streamlined product delivery.
Account Manager
Orgatma Organic Science
09.2015 - 02.2017
- Managed 75 long-term client relationships, increasing retention by 15%.
- Expanded distributor chain by 20%, driving 32% annual revenue growth.
- Conducted quarterly reviews to showcase performance and plan growth strategies.
Education
B.E. - Computer Science
KLS’s GIT, VTU
P.U.C. - undefined
B.N.J.C, P.U.B
S.S.L.C. - undefined
J.V.D., K.S.E.B
Skills
- Strategic Planning
- Customer Lifecycle Management
- QBRs
- Revenue Expansion (Upsell/Cross-sell)
- Stakeholder Engagement(CTO/CIO/CISO/CEO)
- DevOps/DevSecOps Adoption
- Data-driven Insights
- Process Building
- Customer advocacy
Tools:
Churn Zero ,Gainsight , Zendesk , Helpscout , Closeio , Salesforce, Zoom, Mix panel, Jira, Confluence, MS Excel
Certification
Post graduate Certificate In Business Management
Timeline
Post graduate Certificate In Business Management
04-2025
Customer Success Manager
DigitalOcean
10.2023 - Current
Product Sales Manager
Digio (Startup)
02.2023 - 10.2023
Customer Success Manager
Exotel
07.2022 - 02.2023
Senior Customer Success Manager
ClearTax (Clear)
09.2019 - 07.2022
Client Account Manager
MyGate (Vivish Technologies)
02.2017 - 09.2019
Account Manager
Orgatma Organic Science
09.2015 - 02.2017
P.U.C. - undefined
B.N.J.C, P.U.B
S.S.L.C. - undefined
J.V.D., K.S.E.B
B.E. - Computer Science
KLS’s GIT, VTU
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