Dynamic and results-driven Technical Specialist with over 12 years of extensive experience in the product business sector. Expert at leveraging technical expertise to drive product innovation, optimize business processes, and enhance customer satisfaction. Proven track record in managing cross-functional teams, delivering high-quality technical solutions, and executing strategic initiatives to support business growth. Committed to continuous improvement and staying up-to-date of industry trends to maintain competitive edge.
Overview
12
12
years of professional experience
Work History
Technical Specialist
Forbes Marshall Pvt Ltd. Pune
03.2024 - Current
Versatile enterprising resourceful professional with 12+ years of rich experience in business development & marketing and sales of steam products with reputable companies in India.
Competent in core marketing and driving B2B sales to clients across diverse business verticals through effective product presentations.
Skilled in preparing technical and commercial proposals for products and services.
Basics design and engineering knowledge for submission of offers and resolving customer queries.
Coordinate with customers & FM engineering /Manufacturing teams for resolving any technical queries to process order booking.
Responsible for putting purchase orders into the system within time to meet the customer delivery dates.
Conduct meetings with the customers to resolve technical queries & provide technical solutions.
Making presentation to the customers to share knowledge about the products & service offerings by FM.
Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
Marketing Executive
Forbes Marshall Pvt Ltd.
04.2019 - 02.2024
Increased product awareness by developing and implementing innovative marketing campaigns.
Traveled to promote products & services and drive marketing through trade shows and industry conferences.
Coordinated trade shows and events to showcase company offerings, generating leads and increasing brand visibility in target markets.
Launched successful product lines by collaborating with product development teams and conducting thorough market research & taking customers requirements.
Developed & Implemented business development plans for driving sales in core sectors of refineries & petrochemicals and reputed consultancies.
process knowledge of bidding GeM portal and PSU's portal tenders.
Managed escalated customers inquiries with exceptional professionalism and enthusiasm to maintain trust & reliability.
Involved in registering the product lines ups for canada registration number through that increasing the sales in canada region.
Used facebook, instagram & youtube to promote products and events.
Senior Project Engineer
Forbes Marshall Pvt Ltd
02.2015 - 03.2019
Developed and managed databases & reporting systems to make information on completed work readily available to all stakeholders.
Prepared project estimates , budgets and schedules to assist in project evaluation.
Organized managed and tracked the entire submittal review process to facilitate timely review and approval.
Contributed to procurement requirements tender assessments and evaluation to support management and administration of contract.
Ensured adherence to safety protocols and regulations, resulting in a safe work environment with minimal incidents throughout project duration.
Obtained permits to avoid disruption in project schedule.
Provided technical support to engineers & customers.