VEENUS BHATIA
Newcastle,NSW
Summary
Motivated and passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
13
13
years of professional experience
Work History
Branch Manager
Niva Bupa Health Insurance Co. Ltd
11.2023 - 11.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Branch Manager
EDELWEISS TOKIO LIFE
10.2021 - 11.2023
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK LTD
12.2020 - 09.2021
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Deputy Manager
ICICI BANK LTD
02.2017 - 12.2020
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Senior officer
YES BANK LTD
09.2014 - 01.2017
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
Finance operations Manager
SHIV SHANKER TRADERS PVT LTD.
01.2013 - 08.2014
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed cross-functional teams to streamline project financing, reducing time to market for key products.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Branch Manager
INDIA INFOLINE FINANCE PVT LTD.
07.2011 - 12.2012
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
MBA - Finance
ICFAI
01.2012
Diploma in Business Management -
ICFAI
01.2010
B.COM - Commerce
Guru Nanak Dev University
Amritsar, India04.2008
H.S.C -
PSEB
03.2005
Matriculation -
PSEB
03.2003
Skills
- Ability to work on multiple tasks efficiently
- Excellent time management skills
- Team supervision
- Customer service
- Client relationship management
- Verbal/written communication
- Training and development
- Work prioritization
- Shift scheduling
Personal Information
Date of Birth: 08/22/87
Timeline
Branch Manager
Niva Bupa Health Insurance Co. Ltd
11.2023 - 11.2024
Branch Manager
EDELWEISS TOKIO LIFE
10.2021 - 11.2023
BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK LTD
12.2020 - 09.2021
Deputy Manager
ICICI BANK LTD
02.2017 - 12.2020
Senior officer
YES BANK LTD
09.2014 - 01.2017
Finance operations Manager
SHIV SHANKER TRADERS PVT LTD.
01.2013 - 08.2014
Assistant Branch Manager
INDIA INFOLINE FINANCE PVT LTD.
07.2011 - 12.2012
Diploma in Business Management -
ICFAI
H.S.C -
PSEB
Matriculation -
PSEB
MBA - Finance
ICFAI
B.COM - Commerce
Guru Nanak Dev University
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