VEERA BABU
Retail Professional
Hyderabad,Telangana
Summary
A self driven and self motivated individual with more than 8+ years of professional experience in retail. Adept in implementing training programs/ procedures, service standards, operational policies & norms, hygiene & customer services standards for bringing keen customer focus, high energy level & team spirit in the employees. My goal is to transit my enthusiasm, creativity and experience into a position where I continue to provide the strategic and tactical leadership critical to retaining valued customers of an organisation
Overview
7
7
years of professional experience
Work History
Store Manager
Star Bazaar, A TATA & Tesco Enterprise
Hyderabad, Telangana
08.2018 - Current
- Handling complete store operations (Sales, Inventory, Logistics, Admin, Customer Service, HR, Cash, Security, Housekeeping & Maintenance, Visual Merchandise) etc.
- Complete adherence of SOP and ensure store compliance to all operations processes and procedures.
- Ensuring excellent Customer service at store-level. Collating feedback on service provided and ensuring necessary steps are taken for improvement.
- Implementation of customer loyalty programs. Conducting market surveys and analyzing data to study customer trends.
- Handling OJT’s of new recruits as Store Managers.
- Prepare sales & store operating budget for the financial year and manage operating costs within budgetary guidelines.
- Conducting daily & weekly audit and ensure store to be 100% ready for customers during trading hours.
- Controlling damage & shrinkage by taking effective measures.
- Liquidate Slow/Non Moving articles and ensure damage articles are followed & cleared on weekly basis and sent back to concerned brands.
- Periodic review with sales, support team & Outsourced employees (Housekeeping, Security).
- Liaison with various Brand managers to promote sales and customer experience.
Fashion Department Manager
HyperCITY Retail India Ltd
Hyderabad, Telangana
04.2017 - 07.2018
- Customer grievances are addressed and solutions are provided for the same.
- Handled a team of 2 team leaders and 25 team members.
- Handled the inventory of the fashion in terms of stock counts, EOSS and RTV.
- Display as per the season and planogram with colour blocking and size blocking.
- Ensure VM of the department is as per the season and attractive.
- Ensure the team is trained and to look after their welfare.
- Sales, Merchandising, People and Process are the focus.
Stock Controller
HyperCITY Retail India Ltd
Hyderabad, Telangana
04.2016 - 03.2017
- Scheduled the quarterly and monthly PICS ( Inventory Count process)
- Play a key role in investigating the reasons for shrinkage
- Managing the inventory through daily correction and passing the same
- Overlooking the process of Perpetual Inventory Count System by investigating the root cause of Shrink.
- Ensuring the Process is as per the guidelines and self- audits done for the same
- In charge of internal audits related to inventory and in delivering positive results.
- To chair the meetings related to inventory like SAV meeting and Shrink meeting.
- Process owner for Food safety and hygiene and received special training in conducting Food safety and Hygiene audits. Maintained HACCAP (Hazard Analysis Critical Control Point) in the store.
Junior Executive
Heritage Foods Ltd
Hyderabad, Telangana
03.2015 - 04.2016
- Overseeing the entire store operations as second in command of the store.
- Greet customers and provide an enjoyable shopping experience for all customers.
- Managing a team of 2 EDP and 20 associates.
- Receiving stock F&V, Dairy Frozen & merchandising of Floor display standards.
- Periodical sales Review of Department & to manage stock Availability for Achieving sales target for the department.
- Driving sales to achieve the top line by ensuring world class merchandising, POS , promo implementation, timely feedback to Buying team and man power planning.
- Ensuring the manpower planning of store is as per the ideal requirement.
Customer Service Associate
HyperCITY Retail India Ltd
Hyderabad, Telangana
08.2013 - 03.2015
- Worked as a member of the Perishable Department0 at Manjeera HyperCITY Store and responsible for welcoming the Customers and ensuring they get the best service is provided.
Education
Bachelor of Commerce -
GITAM University
HyderabadSkills
Leadership
Timeline
Store Manager
Star Bazaar, A TATA & Tesco Enterprise
08.2018 - Current
Fashion Department Manager
HyperCITY Retail India Ltd
04.2017 - 07.2018
Stock Controller
HyperCITY Retail India Ltd
04.2016 - 03.2017
Junior Executive
Heritage Foods Ltd
03.2015 - 04.2016
Customer Service Associate
HyperCITY Retail India Ltd
08.2013 - 03.2015
Bachelor of Commerce -
GITAM University
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