Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Veera Gundu

Veera Gundu

Bengaluru

Summary

Experienced professional with over 14 years of comprehensive experience in the IT industry, backed by an EPGDM & AI credential from IIM Indore. Demonstrated proficiency in spearheading AI Operations and Cloud initiatives, showcasing a consistent track record of success. Recognized for driving impactful business transformations through the strategic application of innovative technologies. Eagerly pursuing a challenging role that allows me to leverage my expertise in AI and Cloud operations to contribute effectively to organizational success.

  • AI Cloud Operations Manager: Over 14 years of software product management expertise, specializing in Cloud, AI, and ML for B2B solutions.
  • Industry Diversification: Accomplished professional in Banking, Aviation, Energy, and Ed Tech, with a focus on AI management for 5+ years.
  • Methodology Proficiency: Skilled in PMP, Agile, CRISP-DM, and ITIL methodologies, driving innovation and Digital Transformation.
  • Cost-Effective AI Solutions: Delivered impactful solutions, serving 10 million customers, reducing operational costs by 15%, and expanding user base by 20%.
  • Strategic Product Management: Expert in crafting and executing strategic AI roadmaps aligned with market and customer demands.
  • Infrastructure Optimization: Optimized infrastructure of 18,000 applications using AI, streamlining operations and enhancing efficiency.
  • Centralized Management: Recommended development of application umbrella for centralized management, improving scalability.
  • Innovation and Cloud Integration: Recognized for promoting innovation and cloud integration in AI projects, enhancing reliability and real-time data processing.
  • Proven Leadership: Strong leadership with a track record of driving success in AI and product management across diverse industries.

Overview

16
16
years of professional experience
6
6

Awards for the Digital Transformation , Quality and Innovation

1
1

EPGD in Management & AI from IIM Indore

9
9

Awards for the Digital Transformation , Quality and Innovation

Work History

Cloud Operations Manager

PowerSchool
Bangalore
10.2022 - Current
  • Implemented advanced cloud orchestration with Kubernetes and serverless architectures, optimizing AI model deployment. Reduced infrastructure costs by 20% and improved application scalability by 30%.
  • Led cross-functional teams in adopting DevOps for seamless AI product development and cloud operations. Achieved a 25% reduction in new feature time-to-market, enhancing team collaboration and efficiency.
  • Championed AI-driven monitoring integration in the cloud, providing real-time insights. Reduced downtime by 15% for uninterrupted user experiences in AI applications.
  • Established a comprehensive training program for cloud and AI operations, fostering continuous learning. Resulted in a 40% increase in team productivity and smoother adaptation to emerging technologies in the dynamic AI landscape.

Deputy Manager

T-Systems
Bengaluru
04.2020 - 10.2022
  • Cloud Operations Innovator: Spearheaded transformative initiatives in Cloud Operations, achieving a 25% reduction in migration time and costs through the implementation of advanced technologies.
  • Cloud and Agile Proficiency: Applied Cloud Computing and Agile Methodologies, surpassing project timelines by 15% for seamless end-to-end delivery in cloud operations.
  • Technology Stack Optimization: Excelled in generating tailored technology stack recommendations, reducing decision-making time by 20% and enhancing operational efficiency.
  • Resource Utilization Strategist: Streamlined cloud operations, achieving a notable 30% reduction in resource utilization, showcasing expertise in optimizing cloud infrastructure.

Technical Lead Analyst

Boeing
Bengaluru
07.2016 - 04.2020
  • Spearheaded the development of an AI-driven tool using Generative AI and Machine Learning Algorithms, achieving a 25% reduction in migration time and costs.
  • Applied Cloud Computing and Agile Methodologies for end-to-end delivery, exceeding project timelines by 15%.
  • Generated tailored technology stack recommendations, showcasing attention to detail and reducing decision-making time by 20%.
  • Streamlined modernization processes, achieving a 30% reduction in resource utilization.
  • Presented achievements at industry conferences, incorporating competitive analyses and market insights.
  • Achieved a 98% user adoption rate throughout the product life cycle, emphasizing User Experience (UX).
  • Implemented Product Strategies to align development with long-term business objectives.

Software Engineer

Fidelity
Bengaluru
01.2012 - 08.2013
  • Managed 24x7 production operations, achieving a 25% cost reduction through Cloud Computing and AI-driven automation.
  • Led cross-functional teams, implementing Agile Project Management principles, resulting in a 20% increase in operational efficiency.
  • Maintained a 99% success rate for incident resolution, reducing downtime by 15% during changes through strategic automation.
  • Optimized processes, achieving a 15% efficiency boost and aligning technology services with Customer Requirements.
  • Increased customer satisfaction to 99% through agile service delivery and personal branding.
  • Enhanced process efficiency by 20%, combining knowledge-sharing and automation, resulting in a 25% reduction in response time for incident management.
  • Integrated Enterprise Communications strategies for effective collaboration.
  • Effectively managed ITIL processes, achieving a 98% accuracy in incident, change, and release management.

IT Analyst

TCS
Pune
03.2010 - 01.2012
  • Managed distributed production and development environment, consisting of over 600 servers at 5 geographically distinct sites.
  • Performed system and application troubleshooting, diagnostics, tuning, and configuration. Resolved hardware issues including failures and configuration problems. Performed 60 hours DR exercise for Tier 1 servers’ environment.
  • Managed an outage bridge and assisting with risk migration when problems encountered include sending pages and update responsible jam rooms with outage-related info. Provided support and performed weekend changes during the
    window.
  • Managing and capture of all incidents when occurring within the trade plant used for PM and trend analysis.
    Analyzed requirements, created comprehensive test cases, wrote automated regression scripts, and managed failed test cases and defects. Kept Quality Assurance on track to meet scheduled deadlines.
  • Performed data analysis and Data mapping from source(s) system to target system(s)

Senior Analyst

Infosys Ltd.
Pune
02.2008 - 03.2010
  • Ensuring smooth and effective operation of customer-facing applications –regression testing, production support, and maintenance to financial web applications. Performed Incident Resolution and problem management within SLA.
  • Handled in opening and handling bridge lines, involving all the stakeholders at the time of release and or change installs, ensuring the activity is per the roadmap given.
    Taken ownership of all severity tickets, analyzing and finding out the possible root cause involving client and the right team/s on the triage and restoring the service with minimal impact to the customer.
  • Proactive coordination with NHL, BA, Domain Centre, and Banking Centre associates and the client for the issue analysis-resolution, upcoming changes/releases, and monitoring the applications in and after ‘heightened awareness period
  • Assisted in knowledge management activities to ensure full coverage of the critical deployments at all times.
    Preparation of Play-books, Triage Alley, case-study, and process documentation.

Education

EPGDM - Management And AI

IIM
Indore
01-2024

Master of Science - Computer And Information Sciences

CalUMS
Los Angeles
12-2015

B.Tech - Information Technology

Andhra University
Visakhaptnam
06-2007

Skills

  • AI Operations: Machine Learning, Natural Language Processing, Predictive Analytics, Data Science
  • Cloud Technologies: AWS, Azure, GCP, Kubernetes, Docker, Serverless Computing
  • Project Management: Agile Methodology, Scrum, DevOps Practices, ITIL, Jira
  • Leadership: Team Management, Strategic Planning, Decision-Making, Communication, Problem Solving, Stakeholder Management, Conflict Resolution, Change Management
  • Tools : Ansible, RPA (Robotic Process Automation), Salesforce, ServiceNow, New Relic

Certification

  • Certificate in Product Management ,UpGrad (2018)
  • Certified Associate in Project Management (2015)
  • Safe Agilist
  • AI Trainings

Timeline

Cloud Operations Manager

PowerSchool
10.2022 - Current

Deputy Manager

T-Systems
04.2020 - 10.2022

Technical Lead Analyst

Boeing
07.2016 - 04.2020

Software Engineer

Fidelity
01.2012 - 08.2013

IT Analyst

TCS
03.2010 - 01.2012

Senior Analyst

Infosys Ltd.
02.2008 - 03.2010

EPGDM - Management And AI

IIM

Master of Science - Computer And Information Sciences

CalUMS

B.Tech - Information Technology

Andhra University

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Veera Gundu