Veera Prasad Mangali

Mastek Systems | Hyderabad, India
IT Engineer
December 2022 – March 2025

• Network Device Management: Installed, maintained, and administered Fortigate Firewalls and Aruba InstantON Switches, ensuring optimal network performance, security, and seamless connectivity.
• CCTV System Installation & Configuration: Deployed and configured HIKVISION CCTV NVR systems, providing reliable and high-quality surveillance solutions for organizational security.
• Storage Solutions Management: Managed Synology NAS devices for efficient data storage, backup, and secure file sharing across the organization.
• ESXi Installation & Administration: Installed, configured, and maintained VMware ESXi environments, optimizing virtual server performance, resource allocation, and uptime.
• Alcatel-Lucent Intercom Administration & Maintenance: Administered and maintained Alcatel-Lucent intercom systems, ensuring smooth operation, troubleshooting, and resolution of communication-related issues.
• Google Workspace Administration: Oversaw Google Workspace, ensuring seamless operation of email, collaboration tools, and file-sharing platforms across the organization.
• IoT Device Integration: Installed and configured biotechnology-based IoT devices, enabling smooth integration and functionality to support research and development.
• Server & Client Support: Provided administration, troubleshooting, and technical support for Windows Server and client devices, ensuring minimal downtime and high productivity.
• Printer & Peripheral Administration: Managed Canon printers and other IT peripherals, ensuring proper functionality and resolving any technical issues.
• Zoom Application Administration: Administered Zoom for the organization, including user management, troubleshooting, and integration with other collaboration tools.
• Conference Equipment Management: Managed Logitech conference room equipment, ensuring seamless operation of audio-visual systems for meetings, presentations, and webinars.
• Slack Administration: Managed Slack for team communication, including user account setups, permissions, and custom workflow creation to enhance collaboration.
• Rippling Administration: Managed Rippling for employee onboarding, offboarding, and HR processes, ensuring smooth system integration and access management.
• Monthly Audit & Inventory Management: Conducted regular audits of IT hardware and software, maintaining accurate records and supporting efficient asset management.
• Vendor Management: Coordinated with vendors to procure IT equipment, ensuring timely delivery and alignment with organizational needs.

IT Engineer
Delhivery | April 17, 2019 – August 9, 2022

• Network Configuration & Maintenance: Configured, installed, and maintained Cisco switches and routers, ensuring seamless network operations. Managed and configured Fortigate Firewalls and SonicWall devices to safeguard the organization’s IT infrastructure.
• Server Administration & Troubleshooting: Provided ongoing support and troubleshooting for both Windows Server and Ubuntu systems, ensuring optimal system performance and minimal downtime.
• IT Infrastructure Support: Delivered comprehensive IT support to the organization, including configuring, deploying, maintaining, and managing the organization’s computer systems and infrastructure to ensure consistent and efficient operations.
• Customer Service: Offered expert-level IT support and troubleshooting for end-users, resolving hardware and software issues while ensuring a high level of user satisfaction.
• Hardware & Software Repair: Diagnosed and resolved a wide variety of hardware and software-related issues, performing necessary repairs and replacements as needed to maintain the functionality of critical systems.
• CCTV System Installation & Configuration: Installed and configured HIKVISION CCTV NVR systems, ensuring proper setup and functionality to meet organizational security needs.