Veera Venkatesh Vedurumudi
Director Of Software Engineering
Bengaluru
Summary
Dynamic Engineering Executive with 26 years of experience in building and scaling startup and global software organizations, specializing in cloud-native enterprise SaaS, security, and AI-driven customer engagement solutions. Expertise in bridging the gap between business vision and technical execution, ensuring the delivery of secure, scalable, and resilient software through a combination of PMP-driven project rigor and SSCP security proficiency. Most recently served as Director of Engineering at Twilio, leading multi-product engineering portfolios and geographically distributed teams while fostering strong alignment between engineering execution, product strategy, and business outcomes. Successfully built a high-performance engineering organization of over 70 engineers and delivered an AI-powered Contact Center platform generating approximately $150M in annual recurring revenue.
Overview
27
27
years of professional experience
2
2
Certifications
4
4
years of post-secondary education
Skills
Distributed Systems; Enterprise SaaS
Customer & Market Impact
Product & Business Ownership
Engineering Excellence (EE); Operational Excellence (OE)
Strategic planning
Software development lifecycle
Design oversight
Cross-functional team leadership
Technical leadership
Stakeholder management
Resource development
Roadmap design
Accomplishments
- Achieved FIPS 140-2 certification (for different product lines) securing US Federal market entry and unlocking high-value revenue streams.
- Achieved 5x concurrency and 6x agent capacity improvements by re-architecting the core routing system.
- Realized $650k annual saving through cloud migration, further enhancing system resiliency, reducing operational overhead.
- Realized $500k annual savings through open-source infrastructure migration without any customer downtime.
- Increased operational efficiency through 60% MTTD reduction by adopting SLO-driven error budget, thereby, reducing customer SLA compensation.
Work History
Director of Engineering; Senior Engineering Manager
Twilio
12.2021 - 03.2026
- Systems-thinking leader owning high-scale, mission-critical platforms (TaskRouter: 1B+ tasks per quarter, Flex, Proxy). Scaled the India site to over 70 engineers, driving transformational impact across platform reliability, operational excellence, organizational maturity, and AI-driven innovation.
- Platform Engineering & Operational Excellence architected zero-downtime AWS migration (Kafka → MSK, MySQL → Aurora RDS), realizing $650k annual savings while optimizing for multi-region HA and CloudWatch observability. Achieved 5x concurrency and 6x agent capacity improvements, maintaining SLA compliance and sub-100 ms latency. Designed an SLO-driven error budget model, reducing MTTD by 60% and eliminating customer SLA compensation. Established Service Readiness Frameworks, Architecture Review Boards, Threat Model discipline, and Game Day practices enabling faster, reliable shipping.
- Security, Compliance, & Global Expansion: Single-threaded security owner for Flex, managing threat modeling, vulnerability management, and compliance audits (FIPS 140-2, SOX, ISO, SOC2). Orchestrated EU regionalization, ensuring data sovereignty and regulatory compliance. Architected systems with structured logs enabling agentic AI participation in automated incident response.
- AI-Native Engineering and Organizational Leadership led Generative AI/Copilot integration, delivering real-time transcription, next-best response, and automated wrap-up. Built technical capability and a high-performance organization, managing multi-product ecosystem dependencies and embedding reliability standards. Established hiring standards, technical mentorship, and career development practices. Applied systems-thinking leadership: transparent communication, servant leadership, psychological safety, and blameless post-mortems transforming incidents into architectural improvements.
- Developed high-performing engineering teams through strategic hiring, focused mentoring, and performance management initiatives.
- Evaluated emerging technologies to identify opportunities for integration into existing systems or develop innovative solutions.
- Led successful product launches by coordinating multidisciplinary teams and ensuring timely delivery within budget constraints.
Engineering Technical Leader
Cisco Systems
07.2015 - 12.2021
- Platform Architecture & Operational Excellence owned the end-to-end platform strategy across on-premise (UCCX) and cloud (Webex CC) CCaaS offerings. Architected core orchestration and routing systems, enabling intelligent agent-customer matching with a real-time analytics layer for supervisor team management. Designed a low-code/no-code workflow system (IVR, bots/AI, third-party connectors) and an SSO solution for UCCX/UCCE. Embedded engineering practices (DoD, DoR, Threat Model, CI/CD, security testing, SLO/SLA observability) serve as the foundation for platform resilience. Partnered with SRE, customer success, on capacity planning supporting USA, EU, and ANZ expansion.
- Security Leadership & Federal Market Entry: Security architect and evangelist within Cisco CCBU. Single-threaded owner responsible for FIPS 140-2 certification, securing US Federal market entry, and unlocking high-value revenue streams. Led global security assessments and incident response as the primary liaison. Built an automation framework for continuous security validation. Delivered technical talks on UCCX security to customers and partners across the USA, APAC, ANZ, and EMEA.
- Strategic Infrastructure Modernization and Cost Optimization: Orchestrated UCCX migration to a common platform (CVOS) for engineering efficiencies. Realized $500k annual savings via open-source infrastructure migration, without compromising security. Managed a seamless offshore transition, freeing in-house capacity for strategic platform initiatives. Led cross-functional collaboration (engineering, product, sales, support, DevOps), delivering highly available, scalable solutions. Applied servant leadership, empowering 25 engineers across 3 teams (2 in India, 1 in the USA), translating compliance requirements into architectural decisions.
Director of Engineering; Senior Engineering Manager
EiQ Networks
07.2004 - 04.2015
- Organizational Leadership & Platform Modernization: Scaled R&D organization to 112 engineers, achieving a higher retention rate (70% of the organization stayed for 5+ years, and 15% stayed for 10+ years) through transparent leadership, technical mentorship, and career development. Architected platform modernization from legacy on-premises to cloud-based SOC. Engineered multi-tenant solutions, hosting 100 or more customers. Designed zero-downtime migration frameworks with real-time backup/restore for MSSP partners.
- Streamlined engineering processes for increased efficiency, leading to faster project completion, and reduced costs.
- Operational Excellence and Compliance established SLA/SLO governance and MTTx reduction targets as operational architecture, and delivered FIPS 140-2 certification, enabling U.S. Federal market entry and high-value revenue streams. Built a mission-critical security ecosystem through deep integrations (McAfee, Fortinet, Radware, Clavister, Mirapoint, TopLayer), treating partner ecosystems as core architectural concerns.
Individual Contributor
NetContinuum | Tessera Systems | Juno Online Systems
08.1999 - 06.2004
- Engineered multi-tenant WSGs/WAFs for efficient mail delivery and archival capabilities. Co-created groundbreaking anti-spam architecture with the introduction of a unique 'junk' folder. Designed cross-channel commerce workflow orchestration to improve the user experience. Deployed real-time monitoring systems for enhanced visibility and responsiveness.
- Worked alongside the CEO on AT&T field trials, validating mobile payments, and m-commerce solutions. Reduced build durations through the automation of CI/CD pipelines. Demonstrated that infrastructure automation effectively scales operations for small teams.
Education
Bachelor of Technology (B.Tech) - Computer Science & Engineering
08.1995 - 05.1999
Certification
Project Management Professional (PMP), PMI | Certified May 2013, Expires May 2028
Timeline
Director of Engineering; Senior Engineering Manager - Twilio
12.2021 - 03.2026
Engineering Technical Leader - Cisco Systems
07.2015 - 12.2021
Director of Engineering; Senior Engineering Manager - EiQ Networks
07.2004 - 04.2015
Individual Contributor - NetContinuum | Tessera Systems | Juno Online Systems
08.1999 - 06.2004
Jawaharlal Nehru Technological University (JNTU) - Bachelor of Technology (B.Tech), Computer Science & Engineering
08.1995 - 05.1999