Veerakumar Subramaniam
Assistant Manager – Customer Support
Summary
Highly skilled and proactive Assistant Manager with 18 years of experience in service team management, customer support, and equipment maintenance across multiple sectors, including manufacturing, electronics, and aerospace. Deep expertise in troubleshooting, machine installation, preventive maintenance, and team leadership with prestigious clients such as Nokia, ISRO, ECIL, Flex, Foxconn, and more. Adept at driving performance improvements, managing cross-functional teams, and ensuring seamless operations in fast-paced environments. Known for strong problem-solving skills, a customer-oriented approach, and effective communication with stakeholders at all levels. Eager to leverage expertise in problem-solving and team leadership to drive success.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Asst. Manager Customer Support
INETest Technologies India Pvt Ltd
05.2018 - Current
- Conduct Machine installations, programming, and training sessions for various machines at customer locations across India, ensuring that customers are proficient in operating their equipment
- Skilled in leading and motivating teams to exceed service targets and enhance customer satisfaction
- To communicate with OEM about machine progress/customer queries
- Regularly communicate with management regarding the progress of assigned tasks for team and upcoming projects during meetings
- Customers Handled: NOKIA, SANMINA, BYD, SALCOMP, FLEX, WISTRON, BHEL, VSSC, ISRO, ECIL, FOXCONN, PEGATRON, VISTEON, AVARY, UTNPL, CTTI, SYRMA SGS, GE HEALTHCARE, DATA PATTERNS...ext
Junior Engineer- Equipment Support
Flextronics India Pvt Ltd
06.2017 - 04.2018
- Develop and execute plans for preventive maintenance and calibration activities
- Ensure all maintenance tasks are performed timely to prolong the life and efficiency of the machines
- Carry out troubleshooting and calibration for assigned machines to ensure optimal performance and accuracy
Equipment & Production Supervisor
Vasantha Advance Systems
10.2016 - 04.2017
- Develop, implement, and manage production plans to ensure efficient operations
- Collaborate closely with business units to align production plans with shipment targets and customer demands
- Conduct capacity planning assessments and identify potential bottlenecks or constraints
- Strategically plan and forecast manpower requirements based on production schedules
- Manage work order processes, including timely release, continuous monitoring, and timely closure
- Respond to various unexpected situations and make the most reasonable adjustments to the production schedule
- Provide strong leadership and oversight of daily department operations
Senior Principal Technician
Venture Technocom Sdn Bhd
05.2008 - 05.2016
- Service support at SMT production line related to software and hardware issues
- NPI Programming and full line setup for Solder Printer, Pick & place, Reflow, Aoi, Router, wave, Aqua washing
- Monitor & maintain SMT line and AOI yield >95% by fine tuning and reducing false calls to perform output, about 5 SMT line machines handle in a shift
- To perform smooth start up and troubleshooting every weeks & Program backup monthly
- Communicate the day today activity to the team meeting
- Perform machine preventive maintenance to ensure machine performance & avoided break downs
- Responsible for training junior subordinates
- Analysis of process downtime & improvement actions
- Daily SMT Failure and debug to make report Root cause and Corrective action
Production Assistant
Data Patterns India Pvt Ltd
06.2007 - 03.2008
- Soldering and rework of defense and aerospace PCB as per IPC class-3 Spec
- Assemble the SMT & through hole components and press-fit connectors on defense and aerospace boards as per BOM
- Wiring the defense and aerospace control racks as per the design team wiring diagram
- Visit the vendor factory (Rangsons & Kaynes) verified the PCB assembly process and improve the quality and control the defects
Apprenticeship Trainee - Equipment
Titan Industries Ltd
02.2006 - 02.2007
- Training focused on understanding the electrical components, control systems, and common faults
- Identifying electrical issues and performing troubleshooting techniques
- Conducting preventive maintenance including inspection of wiring, motors, and control panels
- Understanding the operation of machine software and hardware integration
- Diamond milling and cutting machines, gold plating & CNC Machines, Sand-plaster and press shop machines
Service Technician- TV, DVD, Home Theater
Emroi Electronics
07.2005 - 02.2006
- TV, DVD, Home Theater system service and assembling
- Installing the Audio and Video systems on private bus and cars
Education
Bachelor of Science - Electrical & Electronics Engr
Paramount International University
Vocational Training - Electronics Mechanic (NTC & NAC)
Government Industrial Training Institute
08.2003 - 05.2007
Skills
WINDOWS, MS OFFICE
TEAM LEADING, KAIZEN, 5S SYSTEMS ext
EZCAD - LASER MARKING (HG TECH)
CAM CAD, GC- Prevue
AOI 2D & 3D- VITROX, AGILENT, SAKI
X-RAY CT- CERA, VG STUDIO MAX ( COMET YXLON )
FUJI FLEXA- PICK & PLACE PROGRAM CERATION
PARYLENE COATING - AEROSPACE & MEDICAL (SCS)
PCB ROUTERS - AUROTEK, ELITE, GETECH
IC PROGRAMER- DATA IO
REFLOW & WAVE - JT, HELLER, VITRONICS XPM
BGA REWORK - MARTIN, SHUTTLE STAR
Accomplishments
- Agilent, Vitrox, Saki, Aoi application and Maintenance.
- Fuji Machine CP6, CP7, CP8, XP, XPF, Series SMT Programming and Maintenance.
- Apollo Robotic Soldering Machine Programming and Maintenance.
- JTU FS 610 Ultrasonic Fluxer and Ultrasonic Stencil washing Machine Programming and Maintenance.
- Agilent 5DX and X-Ray machine Maintenance.
- Vitronics Soltech Reflow Oven and Wave soldering Maintenance and Profiles.
- PCB Aqua storm washing machine and column Maintenance.
- Comet Yxlon X-ray machine application Troubleshooting and Maintenance.
- Aurotek Pcb router machine application and Maintenance.
- SCS Parylene and conformal coating application and Maintenance.
Disclaimer
I hereby declare that all the details given above are correct and true to the best of my knowledge.
Personal Information
- Passport Number: P8376886
- Passport Date Of Issue: 08/03/17
- Passport Place Of Issue: Coimbatore
- Passport Expiry Date: 07/03/27
- Father's Name: Subramaniam
- Date of Birth: 07/16/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Asst. Manager Customer Support
INETest Technologies India Pvt Ltd
05.2018 - Current
Junior Engineer- Equipment Support
Flextronics India Pvt Ltd
06.2017 - 04.2018
Equipment & Production Supervisor
Vasantha Advance Systems
10.2016 - 04.2017
Senior Principal Technician
Venture Technocom Sdn Bhd
05.2008 - 05.2016
Production Assistant
Data Patterns India Pvt Ltd
06.2007 - 03.2008
Apprenticeship Trainee - Equipment
Titan Industries Ltd
02.2006 - 02.2007
Service Technician- TV, DVD, Home Theater
Emroi Electronics
07.2005 - 02.2006
Vocational Training - Electronics Mechanic (NTC & NAC)
Government Industrial Training Institute
08.2003 - 05.2007
Bachelor of Science - Electrical & Electronics Engr
Paramount International University