Veeramani Jagadeesan
HR-coordinator
Kumbakonam
Summary
Objective is to utilize expertise in HR operations and process improvement to contribute to an organization's success by streamlining workflows, enhancing employee engagement, and implementing effective learning and development initiatives. I aim to drive innovative HR solutions that align with organizational goals and promote a culture of continuous growth and excellence.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Debt Collections Officer
ABN Business Management
Chennai
10.2022 - 11.2024
- Streamlined internal reporting systems by automating data entry processes, increasing accuracy while reducing time spent on administrative tasks.
- Arranged for repayment or established repayment schedules based on customers' financial situations.
- Achieved consistently high recovery rates through persistence in communication efforts and skillful negotiation tactics.
- Conducted thorough research on debtor accounts to identify assets and potential sources of repayment.
- Maintained detailed records of all collection activities, ensuring compliance with legal requirements and company policies.
- Negotiated payment arrangements with clients, resulting in increased recovered funds and higher client satisfaction.
HR Administrator
Tecpro Engineers Limited
Chennai
09.2018 - 07.2021
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
HR Coordinator
Hewlett Packard Enterprise
04.2011 - 08.2018
- Ensured receipt of all required documents from candidates
- Served as the Subject Matter Expert for HR Operational Activities
- Handled HR query management
- Acted as the recognized Point of Contact to handle queries and escalations related to HR Policies and Procedures governing the AMS region
- Managed hiring and sent offer letters to candidates using the Workday tool
- Experienced in using OFIS (Optical File Imaging System).Met specified individual process targets within the Turn Around Time (TAT)
- Handled the Internal Quality check process for the entire team to adhere to quality standards
- Ensured minimum fallout in the process
- Handled the LTE process without any backlog cases
- Sent daily projected reports to the team
Credit card Recovery
ADFC Private Limited
02.2008 - 04.2011
- Manage and execute credit card recovery processes to recover outstanding balances efficiently.
- Communicate with customers to negotiate payment arrangements and resolve disputes professionally.
- Analyze account status to identify delinquent accounts and prioritize recovery efforts effectively.
- Document interactions and recovery actions accurately to ensure compliance and support reporting requirements.
- Collaborate with collection agencies or legal teams to address complex recovery cases.
Telecaller
Optimus global services
08.2007 - 02.2008
- Conduct outbound calls to promote products or services, address inquiries, and provide information.
- Follow up on leads, handle objections, and convert inquiries into sales or appointments.
- Maintain accurate records of customer interactions, updates, and call logs in the system.
- Achieve and exceed performance targets while delivering excellent customer service.
Marketing Executive
Appco India Pvt Ltd
01.2007 - 06.2007
Education
MBA - Human Resource
Bharathidasan University
Thanjavur, India 04.2001 -
Bachelor of Science - Computer Science
Bharathidasan University
Thanjavur, India 04.2001 -
Skills
Microsoft Excel
Microsoft Office
Problem Solving
Microsoft PowerPoint
Customer Service
Analytical Skills
Presentation Skills
Microsoft Word
Certified in building Dashboard in Google Data Studio
Certified in Building interactive dashboard in Tableau
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge.
Timeline
Debt Collections Officer
ABN Business Management
10.2022 - 11.2024
HR Administrator
Tecpro Engineers Limited
09.2018 - 07.2021
HR Coordinator
Hewlett Packard Enterprise
04.2011 - 08.2018
Credit card Recovery
ADFC Private Limited
02.2008 - 04.2011
Telecaller
Optimus global services
08.2007 - 02.2008
Marketing Executive
Appco India Pvt Ltd
01.2007 - 06.2007
MBA - Human Resource
Bharathidasan University
04.2001 -
Bachelor of Science - Computer Science
Bharathidasan University
04.2001 -
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