Veeramani Palpandi
Madurai
Summary
Technical Engineer with 8+ years of experience Managing Database Infrastructure for Organisations and Institutions with millions of users. Actively working with Mysql, Mssql and Oracle database environments. Have hands-on experience in client support, Linux Windows Operating systems and Database Management.
Overview
9
9
years of professional experience
Work History
DevOps Engineer
EXC Managed Services
Gurugram, Haryana
12.2022 - Current
- Handling creation of new tables for applications to store client data in the database
- Create and Maintain views to combine data from multiple tables to facilitate the Provisioning of user accounts into AD or any other target
- Configure user accounts, privileges, roles, profiles. in the database server.
- Monitor performance of queries and optimize them whenever it is needed
- Data manipulate using the data received from csv, collegue, workday and many other SIS systems to generate values to various fields in the target system. This involves sending automated notifications to the end users based on any specific data change or at any desired criteria
- Database migration from Test to Production environment or within different production environment itself
- Provide technical support to customers during and after implementation of new systems or applications.
- Configrue Single-Sign-On for the applications using SAML, OAuth, OpenID,CAS etc
- Analyze user requirements and implemented appropriate solutions to meet the client needs.
- Daily monitoring of system performance, memory usage, indices health, disk space etc., Deploy certificates for Hostname in AWS
- Assist in deployment and testing during the production release
Team Lead, Technical Support
Profit Apps Pvt Ltd
Madurai
04.2022 - 12.2024
- Setting appropriate OKRs for the team and deploying the strategies to achieve the good progress
- Improving the customer service experience by solving their issues as per the SLA
- Engaging customers and taking responsibility to solve their issues. ∙ Provide training and mentor service executives to meet the service standards as GDPR, HIPAA and ISMS compliance
- Familiarity using AWS Cloud Services (EC2, RDS, CloudWatch, Load Balancer, Route53, WAF etc.)
- Created and managed databases with Tables.
- Retrieving data from database using Select and join clause. ∙ Creating virtual tables with Views.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalations from the client promptly and efficiently.
Senior Technical Support Executive
Apptivo Inc
Madurai
09.2015 - 04.2022
- Configured and maintained the databases for the clients
- Troubleshoot and Provided support in data retrieval from the databases which includes complex table and view systems
- Create, manage, assign roles and privileges for users in the Active Directory
- Provided remote technical assistance to the clients throuhg remote accessing tools such as Zoom or TeamViewer
- Conducted training sessions for new users on how to use the platform.
- Coordinated activities with other departments to ensure effective resolution of customer inquiries.
Education
Bachelor of Engineering - Electronics And Communication Engineering
SACS MAVMM Engineering College
Kidaripatty, Melur, Madurai05-2015
High School Diploma -
Asian Matriculation & Higher Secondary School
Melur, Madurai04-2011
Skills
- Technical Support
- Customer Relations Skills
- Problem-Solving
- Data Migrations
- DBA
- MySql Database
- Sql Server Databases
- Oracle
- Single-Sign-On
- SAML, OAuth, OpenID
- CRM
- OKRs
- Linux
- DevOps
Timeline
DevOps Engineer
EXC Managed Services
12.2022 - Current
Team Lead, Technical Support
Profit Apps Pvt Ltd
04.2022 - 12.2024
Senior Technical Support Executive
Apptivo Inc
09.2015 - 04.2022
Bachelor of Engineering - Electronics And Communication Engineering
SACS MAVMM Engineering College
High School Diploma -
Asian Matriculation & Higher Secondary School
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