VEERAMANIKANDAN G
Kelambakkam
Summary
To obtain a position that will enable me to use my strong organizational skills and ability to work towards the organisational goals
Overview
15
15
years of professional experience
Work History
Senior Technical support
Tech Mahindra Ltd
12.2021 - 07.2025
- Provide technical voice support for international clients, resolving customer issues related to internet and network connectivity (Android and IOS devices).
- Created comprehensive Troubleshooting Documentation to support FOH Level 1 teams and new joiners(was asked by the management to do this as floor support role for few months based on my performance).
- As part of floor support, handled team size of 20+ people.
- Contributed for improvements in CSAT, FCR, AHT, and SLA performance metrics.
- Utilized Salesforce and ServiceNow for case management and ticket tracking.
- Supported remote troubleshooting using VDI and Amazon AVD tools.
Client Account Manager
IFive Technology Pvt Ltd
08.2012 - 11.2021
- specialized in product support and service support
- Led client account operations for Tata Tele services ,Tata communications and ERP solutions, overseeing sales Operations and order-to-cash processes.
- Acted as the single point of contact for key clients and coordinated Pre-sales and after-sales services.
- Experience in leading a team size of 15 people .
- Managed promotional campaigns, client renewals, and customer relationship initiatives.
- Utilized SFDC for new account creation, feasibility requests, and business case approvals.
- Ensured seamless product deployment and handled post-deployment service issues.
EDP System Admin
Blue dart ltd
05.2010 - 06.2012
- Admin operations
Education
BCA - Computer Applications
Newprince shri bhavani arts and science
Chennai01.2009
Skills
- IOS, Android, Windows, Network Troubleshooting (Wi-Fi, VPN, Modem)
- CRM Tools: Salesforce & ServiceNow
- Remote Tools: VDI, Amazon AVD
- Basic networking skills: OSI model, DNS, DHCP, TCP/UDP, Firewall & VPN, router switching
Hobbies and Interests
Team handling TL, Service desk specialist, Product support specialist, Subject matter expert SME, Client relationship management CRM, Client account management
Awards
Received 'Bravo' award thrice from client for net promoter score, Created comprehensive Troubleshooting Documentation to support FOH Level 1 teams and new joiners. This was highly appreciated by the management
PERSONAL STRENGTHS
Good Communication, Analytical Thinking, Problem Solving, Documentation skills, Team handling
PERSONAL PROFILE
- Marital Status : Married
- Nationality : Indian
- Known Languages : Tamil and English
- Hobby : Sports and fitness
Timeline
Senior Technical support
Tech Mahindra Ltd
12.2021 - 07.2025
Client Account Manager
IFive Technology Pvt Ltd
08.2012 - 11.2021
EDP System Admin
Blue dart ltd
05.2010 - 06.2012
BCA - Computer Applications
Newprince shri bhavani arts and science
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