Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
PERSONAL STRENGTHS
PERSONAL PROFILE
Timeline
Generic

VEERAMANIKANDAN G

Kelambakkam

Summary

To obtain a position that will enable me to use my strong organizational skills and ability to work towards the organisational goals

Overview

15
15
years of professional experience

Work History

Senior Technical support

Tech Mahindra Ltd
12.2021 - 07.2025
  • Provide technical voice support for international clients, resolving customer issues related to internet and network connectivity (Android and IOS devices).
  • Created comprehensive Troubleshooting Documentation to support FOH Level 1 teams and new joiners(was asked by the management to do this as floor support role for few months based on my performance).
  • As part of floor support, handled team size of 20+ people.
  • Contributed for improvements in CSAT, FCR, AHT, and SLA performance metrics.
  • Utilized Salesforce and ServiceNow for case management and ticket tracking.
  • Supported remote troubleshooting using VDI and Amazon AVD tools.

Client Account Manager

IFive Technology Pvt Ltd
08.2012 - 11.2021
  • specialized in product support and service support
  • Led client account operations for Tata Tele services ,Tata communications and ERP solutions, overseeing sales Operations and order-to-cash processes.
  • Acted as the single point of contact for key clients and coordinated Pre-sales and after-sales services.
  • Experience in leading a team size of 15 people .
  • Managed promotional campaigns, client renewals, and customer relationship initiatives.
  • Utilized SFDC for new account creation, feasibility requests, and business case approvals.
  • Ensured seamless product deployment and handled post-deployment service issues.

EDP System Admin

Blue dart ltd
05.2010 - 06.2012
  • Admin operations

Education

BCA - Computer Applications

Newprince shri bhavani arts and science
Chennai
01.2009

Skills

  • IOS, Android, Windows, Network Troubleshooting (Wi-Fi, VPN, Modem)
  • CRM Tools: Salesforce & ServiceNow
  • Remote Tools: VDI, Amazon AVD
  • Basic networking skills: OSI model, DNS, DHCP, TCP/UDP, Firewall & VPN, router switching

Hobbies and Interests

Team handling TL, Service desk specialist, Product support specialist, Subject matter expert SME, Client relationship management CRM, Client account management

Awards

Received 'Bravo' award thrice from client for net promoter score, Created comprehensive Troubleshooting Documentation to support FOH Level 1 teams and new joiners. This was highly appreciated by the management

PERSONAL STRENGTHS

Good Communication, Analytical Thinking, Problem Solving, Documentation skills, Team handling

PERSONAL PROFILE

  • Marital Status : Married
  • Nationality : Indian
  • Known Languages : Tamil and English
  • Hobby : Sports and fitness

Timeline

Senior Technical support

Tech Mahindra Ltd
12.2021 - 07.2025

Client Account Manager

IFive Technology Pvt Ltd
08.2012 - 11.2021

EDP System Admin

Blue dart ltd
05.2010 - 06.2012

BCA - Computer Applications

Newprince shri bhavani arts and science

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VEERAMANIKANDAN G