VEERAPANENI AKHIL BHASKAR
Bangalore
Summary
Analytical Quality Control Team Lead with 3 years of progressive experience identifying and solving quality issues at early stages. Dedicated to team-focused problem-solving resulting in proven, consistent product launches that satisfy quality-focused customers. Accomplished technical and interpersonal leader and communicator with sound judgment and decision making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Lead
DEFMACRO SOLUTIONS PVT LTD
Bangalore
01.2021 - Current
- Monitored the implementation of process changes to optimize efficiency and effectiveness.
- Performed risk assessments to evaluate potential impacts of new processes or products on existing operations.
- Implemented strategies for improving operational efficiency while maintaining high levels of product safety.
- Conducted quality control inspections and audits to ensure compliance with established standards.
- Led regular meetings with stakeholders regarding progress updates on projects related to quality assurance.
- Analyzed customer feedback and complaints to identify areas of improvement in product quality.
Technical Support Hardware Engineer
MOVE IN SYNC
Bangalore
03.2020 - 01.2021
- Optimized memory usage of the application by refactoring code snippets and improving algorithms.
- Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
- Collaborated with warehouse refurbishing crew to transport merchandise to and from storage areas and maintain accurate inventory.
Customer Relations Manager
DEFMACRO SOLUTIONS PVT LTD
Bangalore
06.2018 - 03.2020
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Consulted with customers to resolve service and billing issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with inquiries via telephone, email, or online chat.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Demonstrated product capabilities and provided technical support to customers.
Education
Bachelor of Computer Applications - Computers
VSKUB
Karnatak06-2018
Skills
- Internal Auditing
- Quality Management
- Value stream mapping
- Total Quality Management
- Operational Excellence
- 5S methodology
- Cross-Functional Teamwork
- Quality Control Checks
- Quality Management Systems
- Process Validation
Accomplishments
- 8th Sep 2022 – Spot award "Process improvement and Support".
Current Address
560, yellamma devi krupa, 9th main, 1st cross, Kaveri layout, Marathalli-560037
Personal Information
- Date of Birth: 07/29/94
- Gender: Male
Languages
English, Kannada, Hindi and Telugu.
Projects
Lead Effective meetings. Soft Skills Training. Running effective meetings. Lead Qualification & Negotiation. How to run productive meetings. Enhancing Sales strategies Effective sales pitching
Affiliations
- Improvement in sales metrics from April 2022 - Sept 2023.
- Improvement in Quality scores an all time best with no escalations under operations.
Certification
- Six sigma White belt.
- Six sigma Yellow belt.
Languages
English
First Language
kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Quality Lead
DEFMACRO SOLUTIONS PVT LTD
01.2021 - Current
Technical Support Hardware Engineer
MOVE IN SYNC
03.2020 - 01.2021
Customer Relations Manager
DEFMACRO SOLUTIONS PVT LTD
06.2018 - 03.2020
Bachelor of Computer Applications - Computers
VSKUB
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