Veeraraghavan M
Chennai
Summary
Performance-driven Vice President with 17+ years of experience aligning systems with business requirements, policies, and regulatory requirements. Applying excellent organization and communication skills to effectively manage and lead teams is a passion. Results-oriented individual excelling in interfacing and consulting on business processes to drive impactful results based on sound overall business judgment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President transaction monitoring
Yes bank
01.2023 - Current
- Managed and supervised a team of 6 bank staff and 71 staff form transaction monitoring operations across Chennai and Mumbai
- Oversaw monitoring activities for multiple channels including: Debit and prepaid cards, UPI, Netbanking, Mobile banking, Corporate netbanking, NETC (National electronic toll collection), AePS (Aadhaar-enabled payment system)
- Maintain a fraud catch strike rate of 96% and recovered for FY 2023-24
- Devised a plan to take action within 10 mins once cases are received in the queues
- Developed and implemented comprehensive training manuals and standard operating procedures(SOP’s) for transaction monitoring processes
- Established call quality parameters for call audits to ensure high standards of review
- Collaborated with the product team to implement reporting and blocking mechanisms for retail netbanking
- Coordinated with the product team for UPI reporting, including blocking and unblocking functionalities, and SMS notification to customers
- Collaborated with the marketing team to publish the new monitoring numbers on the Yes bank website and displayed them at high footprint branches
- Implemented weekly, monthly, quarterly, and annual performance review
- Designed and implemented a scorecard
- Used scorecards to drive accountability, monitoring progress and identify areas for improvement
- Successfully addressed all audit findings during FY 2023-24 achieving zero internal and external missout in the audits.
Asst. Delivery Manager
Access healthcare
03.2022 - 10.2022
- Responsible for getting new client onboarded into chargeback for hospitality industry
- Create value and differentiated propositions/solutions in response to RFIs/RFs
- Do client presentation, due diligence and transitioning activities in new engagements translate business and system needs into technical system solutions.
Workforce lead
Accenture
10.2018 - 03.2022
- Lead and managed a team of 280+ Risk Investigators, ensuring high performance and efficiency
- Investigated GPS spoofing by analyzing trip data, including speed, begin and endpoint anomalies
- Marketplace risk: Review driver profile for high cancellation, suspicious devices, payment, duplicate accounts, arrears, chargebacks, and stolen card utilization
- Earner Deactivation: Analyzed eater profiles for refund requests, fraudulent activities with restaurants and suspicious courier behavior
- Ensured couriers delivered orders correctly and handled payment appropriately
- Refund and Appeasements: Investigated refund and appeasement cases for eaters, restaurants, and couriers
- Detected restaurant fraud involving promo misuse, incorrect orders, and partial deliveries
- Account takeover: Identified and addressed account takeover attempts where fraudsters compromised legitimate user profile Via suspicious links
- Monitored for location inconsistencies, suspicious devices, unusual payments, and profile credential changes during the takeover process
- Note: Achieved Platinum certification of Top Talent for Accenture
- Award: Best team of the month Jan’19 and best team of the year (2019-2020) and (2020-2021).
Deputy Manager
Quatrro Global Services
08.2014 - 03.2018
- Successfully completed two transitions for debit and credit card transaction monitoring and chargeback processes.
- Win both Chennai and Gurgaon, optimizing workforce efficiency and coverage.
- Provided monthly feedback to Assistant Managers and analysts, fostering continuous improvement and professional development.
- Conducted annual appraisals for team members in both locations, recognizing performance and identifying areas for growth.
- Implemented best practices and standard operating procedures to enhance transaction monitoring and chargeback resolution.
- Collaborated with cross-functional teams to address operational challenges and drive process improvements.
Senior Officer - Commercial bank Chargeback
Wipro
08.2008 - 12.2010
Executive
Kellogg & Anderson Accounting
08.2008 - 12.2010
JPO
Citigroup Global Services
07.2006 - 10.2007
Education
Master of Financial Management -
Loyola College
01.2006
B.Com. -
DG Vaishnav College
01.2004
Skills
- Transaction monitoring and risk management
- Regulatory compliance
- Data analysis and Reporting
- Team leadership and Development
- Transition Management
- Process Improvement
- Service Delivery
- Client Relationship
- Multi-location team management
- Operation Management
- Project Management
- Critical Thinking
- Decision-Making
- Relationship Building
- Team Leadership
Certification
- Certified in Prince2 Agile, GR649002013VM
- Certified in AML, KYC and compliance
- PCI DSS V3.2.1
- Forensic Accounting and Fraud Examination
- ITIL V3 Foundation & Service Operation
- Certified in Six sigma Black Belt
- Certified in Lean Methodology
Languages
English
Tamil
Hindi
Applications
- Falcon manager
- Fraud Watch Intelligence
- Clar5
- Flexcube
- PRM
- Customer Assist
- Citibank cases management
- Investigation workbench
- Tableau
- JIRA
- Power BI
- Slack
Introduction
Result-driven leader with 17+ years of experience in fraud detection & prevention, conducting the investigations, fraud analytics, AML, KYC and Compliance. Ability to identify potential breakdowns and implement the operational changes to enhance productivity. Consistently maintained a respected record of accomplishment for developing internal controls, best practices and ensuring adherence.
Projects
Six Sigma (GB), Team Member, Loss reduction of $48000 per Quarter Lean, Project, Automation email ID, created a tool to retrieve email ID via MS Access on completion of the project email sending time reduced from 4 mins to 1.30 mins
Timeline
Vice President transaction monitoring
Yes bank
01.2023 - Current
Asst. Delivery Manager
Access healthcare
03.2022 - 10.2022
Workforce lead
Accenture
10.2018 - 03.2022
Deputy Manager
Quatrro Global Services
08.2014 - 03.2018
Senior Officer - Commercial bank Chargeback
Wipro
08.2008 - 12.2010
Executive
Kellogg & Anderson Accounting
08.2008 - 12.2010
JPO
Citigroup Global Services
07.2006 - 10.2007
Master of Financial Management -
Loyola College
B.Com. -
DG Vaishnav College
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