Veeraraghavan R
Chennai
Summary
To work in an environment that encourages learning as well as creativity, provides exposure to new ideas, stimulates personal and professional growth by providing Opportunity and demanding work culture.
Overview
11
11
years of professional experience
Work History
Interpreter
DATAMARK BPO SERVICES LLP
Chennai
10.2019 - 04.2023
- Interpret medical calls from English to Hindi and vice versa without any omission ,addition and without changing the meaning of the statements and provide an accurate rendition.
- · Interpret non medical calls from English to Hindi and vice versa without any omission ,addition and without changing the meaning of the statements and provide an accurate rendition.
- · Interpret Medical and non medical calls over video.
- · Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- · Performed consecutive interpretation during court hearings and legal proceedings.
- · Facilitated communication between non-English speaking patients and healthcare providers.
- · Interpreted verbal conversations between individuals with limited English proficiency.
- · Delivered real-time, accurate oral translations and interpretations for clients.
- · Adhered to ethical codes protecting information confidentiality
Senior Analyst
HCL TECHNOLOGIES LTD
Chennai
08.2018 - 10.2019
- Manage High priority incidents and complete within the agreed SLA (Service Level Agreement).
- Work on Active Directory; Create security groups, shared folder, distribution list, delegate and remove access within Active Directory.
- Initiate Bridge call during High Priority Incidents and engage the required support groups to arrive at the solution without compromising on the SLA.
- Keep a track of the ongoing tickets in the ticketing application and update it while high priority incident is in progress to provide transparency and timely updates on the work being carried upon.
- Send Business IT Comms during the outage period to the company stakeholders as well as to all the IT departments heads to keep them informed about the outage and the approximate time to be taken to make the function running as expected.
Technical Associate
Sutherland Global Services
Chennai
05.2015 - 05.2018
- Provide technical assistance to the DELL Enterprise customers who call the technical support with queries
- Help customers in troubleshooting and isolating the hardware & software related issue
- Probe the customer to gather information on any other issues which the customer might have faced in recent past in order to provide FIRST CALL RESOLUTION
- Arranging Follow-up with the customer and ensuring Customer satisfaction and issue resolution is fulfilled
- Documenting the conversation as it is recorded in the online tool
- Meeting the Organizations KRAs’ metrics
- Assisting the DELL On Field Engineers to resolve the issue in the DELL computer with/without the Dispatched DELL components
- Keeping abreast with the latest technologies to resolve the customers query at the earliest
Trainer
Shriramcity Unuon Finance Ltd
Chennai
03.2012 - 04.2014
- Functional Reporting to the Executive Director and work in coordination and support of (HR) Dept
- Conduct Induction Programs for the New Employees of SCUF (PAN INDIA) and Shriram Chits(On beneficiaries request)
- Conduct Motivational/Recreational Program for all the Employees of SCUF
- Visit Branches and oversee the working behavior of bottom & middle level employees, in order to assist them in improving their performance by providing knowledge on the fields they work
- Check the office premises for proper Documents(Incorporation Certificate/Professional Tax/Minimum Wages Act), and report the observations to the TED(HR) Dept.
- Talk with the HR of different states on visit to the ZO and have a look with the process of interview, document collection, Number of Intakes and Resigned/Absconded Employees, Attendance management, Office behavior , Punctuality, etc. If anything found inappropriate, advise the HR person to fine tune the process as well as forward a report to the ED & TED(HR) Dept
- Talk with The State Heads of SCUF, and inquire about the business performance(Arrear%, volume of business, etc), and try to figure out the discrepancies, which has caused the EMI payment default)
- Perform audit of Small Enterprise Loan Documents( Live/ Expired Status) and report the observation to the Internal audit(operations) Dept.
Education
MBA - Human Resources Development
Rai Business School
Chennai07-2008
B.Com - Accounting
Karim City College
Jamshedpur 06-2006
Skills
- Work Tenaciously
- Ability to work efficiently as part of team
- Desire to understand divergent points of view
- Focus on maintaining open and good communication with team mates
- Customer Satisfaction
- Unflappable towards demanding/changing work place environments
- Good negotiiation skills
- Video-Remote Interpreting (VRI)
Languages
English
Upper Intermediate
B2
Hindi
Beginner
A1
Tamil
Upper Intermediate
B2
Timeline
Interpreter
DATAMARK BPO SERVICES LLP
10.2019 - 04.2023
Senior Analyst
HCL TECHNOLOGIES LTD
08.2018 - 10.2019
Technical Associate
Sutherland Global Services
05.2015 - 05.2018
Trainer
Shriramcity Unuon Finance Ltd
03.2012 - 04.2014
MBA - Human Resources Development
Rai Business School
B.Com - Accounting
Karim City College
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