Veeraraghavan V
solutions engineer
sholinghur
Summary
Hardworking Solutions Engineer dedicated to achieving business objectives by delivering world-class service in SaaS industry. Established history working in collaborative teams while quickly developing good understanding of new technologies.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Solutions Engineer
Freshworks
01.2022 - Current
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Mitigated risks associated with IT infrastructure updates through careful planning, coordination, and communication across departments.
- Streamlined processes for improved customer support, leading to increased client satisfaction.
- Managed multiple projects simultaneously while maintaining strict deadlines.
- Conducted comprehensive training sessions for team members on new technologies and best practices.
- Delivered exceptional customer service by resolving complex technical issues in a timely manner.
- Facilitated smooth integrations with third-party systems, ensuring seamless user experiences.
- Devised innovative strategies for problem-solving, resulting in faster resolution times.
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Developed effective solutions through close collaboration with cross-functional teams.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Spearheaded automation initiatives to optimize workflows and increase overall productivity.
- Coordinated with customers and resolved all technical issues and prepared documents.
DATA ENGINEER INTERN
AVASOFT
03.2021 - 09.2021
- During these 6 months I have learnt and also happened to work on various tools like POWER BI, ORACLE, SSIS, SSMS, HTML, CSS and AZURE SYNAPSE
- Eventually, I worked on a project for production support that involved handling the production database and defining or altering the tables that were involved in the business
- This project required me to work directly with the Client off-shore and I had a good experience working with them.
Education
B.Tech Bioinformatics -
SASTRA UNIVERSITY
01.2017 - 04.2021
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VIDYA PEETAM SR SEC SCHOOL ( CLASS XII )
01.2017 -
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VIDYA PEETAM SR SEC SCHOOL ( CLASS X )
01.2015 -
Skills
Active listeningCommunicationCustomer serviceInterpersonal skillsLeadershipManagement skillsProblem-solvingTime managementTransferable skillsPower BIOracle DBSSISSSMSHTML CSSCCJAVA
Customer Support
Achievements And Awards
- RAJYA PURASKAR AWARD (scouts and guides 2015)
- Tug-of-war National championship player (represented TamilNadu)
- Outstanding performance in english language test conducted by institute for scholastics evaluation (IFSE 2015)
- Second place in national yoga championship 2010-2011.
Projects
Patric gene data handling. Identifying pertinent drug targets for bubonic plague using novel methodologies.
Position And Responsibilities
- Vice chairman "COMBIGS' student's association, Dept of bioinformatics (2019-20)
- Member of college cultural public relations team
- Member of college national sports fest infra team.
- Head of college sports fest merchandise team.
- School House Captain
Disclaimer
I hereby declare that the above information and particulars are true to the best of my knowledge. I would truly prove myself and would sincerely serve my best for the growth of the organization.
Accomplishments
- Received an award from Freshworks for achieving Quarterly target.
- Documented portal customization codes for various customer requirements which led to people around the Org to replicate the same and provide solutions to the customers.
Timeline
Solutions Engineer
Freshworks
01.2022 - Current
DATA ENGINEER INTERN
AVASOFT
03.2021 - 09.2021
B.Tech Bioinformatics -
SASTRA UNIVERSITY
01.2017 - 04.2021
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VIDYA PEETAM SR SEC SCHOOL ( CLASS XII )
01.2017 -
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VIDYA PEETAM SR SEC SCHOOL ( CLASS X )
01.2015 -