VEERESH Angadi
Superviser, Front Desk
Bengaluru
Summary
Productive Front Office Supervisor with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Front Office Supervisor
HSS
01.2025 - Current
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Desk Associate
Ramada Encore
10.2024 - 12.2024
- Managed front desk operations, achieving high guest satisfaction scores and positive feedback
- Trained and supervised front desk staff, ensuring excellent customer service and adherence to company standards
- Implemented efficient check-in/check-out procedures, reducing wait times and enhancing guest experiences
- Resolved guest complaints promptly, maintaining high satisfaction and loyalty
- Coordinated with housekeeping, maintenance, and other departments to ensure seamless service delivery and guest comfort
Hotel Evoma
11.2017 - 05.2020
- Managed front desk operations, achieving high guest satisfaction scores and positive feedback
- Trained and supervised front desk staff, ensuring excellent customer service and adherence to company standards
- Implemented efficient check-in/check-out procedures, reducing wait times and enhancing guest experiences
- Resolved guest complaints promptly, maintaining high satisfaction and loyalty
- Coordinated with housekeeping, maintenance, and other departments to ensure seamless service delivery and guest comfort
Education
BA - Arts&Humanities
Karnataka Univercity Dharwad
01.2024
VisionFly Certificate - Hospitality, Travel and Tourism, Airport Ground Staff Service
01.2017
Pre Univercity - undefined
Kittel Science College
01.2016
Skills
- Front desk operations
- Guest Relations
- Computer Skills
- Multitasking proficiency
- Oral and writing communication
- Customer service
- Problem-solving
- Teamwork and collaboration
- Fluent in English, Hindi and Kannada
- Effective multitasking
- Issue handling
- Reservation management
Timeline
Front Office Supervisor
HSS
01.2025 - Current
Front Desk Associate
Ramada Encore
10.2024 - 12.2024
Hotel Evoma
11.2017 - 05.2020
VisionFly Certificate - Hospitality, Travel and Tourism, Airport Ground Staff Service
Pre Univercity - undefined
Kittel Science College
BA - Arts&Humanities
Karnataka Univercity Dharwad
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