Chess
VEERESH TORALI
Customer Success Specialist
Bengaluru
Summary
Competent Customer Success Specialist working in customer service. Skilled in demonstrations, data collection. Proficient in brand positioning strategies and sales team building.
Overview
4
4
years of professional experience
Work History
Customer Success Specialist
Sharpsell.ai (B2B SaaS)
2022.11 - Current
- SteerCo Meetings & Client Journeys: Led Steering Committee (SteerCo) meetings and designed customer journeys, ensuring agility and predictability as the primary client interface.
- Executive Collaboration: Collaborated directly with CEOs and Product Heads to discuss feature requests and address project red flags, fostering strategic alignment.
- Cross-functional Team Coordination: Worked with Engineering, Product, Content & Design, and Sales teams to set and manage customer expectations, ensuring high-quality deliverables.
- Data Analysis & Dashboard Creation: Developed custom dashboards and reports for clients using Apache Superset, leveraging SQL for accurate data representation.
Analyzed adoption data from PostgreSQL databases to drive strategic initiatives and improve user engagement. - Project & Program Management: Managed launch projects and implementations for new and existing customers, ensuring seamless end-to-end delivery.
Assisted clients in uploading and managing content on the app, tailoring features to industry-specific needs. For example, integrating digital visiting cards and product presentations that users can easily convert to PDFs and share directly from the app. - Client Support & Troubleshooting: Acted as the first point of contact for clients, addressing queries and performing initial troubleshooting for production issues.
Customer Success Specialist
Digii (Formerly CollPoll) Pvt Limited - (B2B SaaS)
2021.08 - 2022.11
- Analyzed the whole Product and suggested enhancements to the Product Management and Engineering team based on the Client Requirements.
- Working with Cross-Functional Teams (Product, Engineering and Sales).
- Responsible for planning and execution of all the services and product modules subscribed by institution.
- Coordination with Key Stakeholders and Departments Heads for the complete roadmap, timelines, blockers, solutions and best approach to channelize the process as per the industry standards.
- Extensively used tools such as ClickUp for Project Management Works. Postman, MySql and MS Excel for data configuration and support. And GitLab for reporting bugs and enhancements to the engineering team.
- Conducting Daily Scheduled Calls with Principals and directors of the Higher Education Institutes to understand the the regular Implementation progress. And reporting the same to Stakeholders and Managers in a weekly call.
Business Development Associate
BYJU's - The Learning APP
2020.12 - 2021.04
- Sourcing the potentials customers through LeadSqured to make a sale.
- Taking Counseling sessions for students to analyze students’ Academic History.
Education
Bachelor of Engineering -
NMAM Institute of Technology, Nitte
Mangalore, India 2001.04 -
PUC -
Chetan Pre- University Science College
Hubli, India 2001.04 -
Skills
- Apache Superset
- API Integration and PgSQL
- Advanced MS Excel and Google Sheets
- Client retention
- Customer Success
- Client Success
- Driving Adoption
Accomplishments
- Chess Player
- Volleyball Player (District Level)
Interests
Volleyball
Space
Timeline
Customer Success Specialist
Sharpsell.ai (B2B SaaS)
2022.11 - Current
Customer Success Specialist
Digii (Formerly CollPoll) Pvt Limited - (B2B SaaS)
2021.08 - 2022.11
Business Development Associate
BYJU's - The Learning APP
2020.12 - 2021.04
Bachelor of Engineering -
NMAM Institute of Technology, Nitte
2001.04 -
PUC -
Chetan Pre- University Science College
2001.04 -
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