- Autocad
Veeresh Zadoo
Project Manager Operations
Gurugram
Summary
Results-driven Project Manager with over 8 years of experience in Operations across the e-commerce, logistics, and hospitality industries. Proven expertise in leading cross-functional teams, optimizing processes, and driving operational efficiency. Adept at managing complex projects, from initiation through execution, ensuring alignment with strategic business objectives. Demonstrated ability to turn around underperforming operations, enhance client satisfaction, and improve financial performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager - Operations
Eshopbox E-commerce Pvt. Ltd.
2 2023 - Current
- Project Leadership: Led and managed projects focused on improving operational efficiency by monitoring key performance metrics and developing actionable insights.
- Process Optimization: Streamlined operational processes, aligning them with organizational goals to enhance overall performance and customer satisfaction.
- Cross-Functional Collaboration: Coordinated with Sales, Services, Support, and Product teams to ensure seamless communication and alignment with project objectives.
- Risk Management: Managed operational risks by identifying potential issues early and mobilizing resources across the company, ensuring minimal disruption to ongoing operations.
- Stakeholder Reporting: Generated comprehensive reports and presented them to stakeholders, driving informed decision-making and strategic project alignment.
Project Lead
Delhivery Logistics
2019.12 - 2023.02
- Operational Improvement: Spearheaded initiatives that turned around the business from negative to a 1.5% net positive within three months, showcasing strong project management capabilities.
- Team Leadership: Directed a team of 8 associates, ensuring they were aligned with operational goals and successfully met project milestones.
- Process Design: Designed and implemented Standard Operating Procedures (SOPs) to streamline operations, ensuring consistency and efficiency across all project
- Financial Management: Oversaw a P&L of INR 10 Cr, ensuring projects were delivered on time and within budget, contributing to a 20% improvement in overall business conversion.
- Client Engagement: Managed and enhanced client relationships, ensuring their needs were met in line with project objectives, leading to increased customer satisfaction.
- Relationship Building : Developed and maintained relationships with key suppliers and customers to support business growth.
Associate Project Manager
Oravel Stays Pvt.Ltd (OYO Rooms)
2018.05 - 2019.12
- Strategic Project Management: Managed large and medium-sized accounts, aligning project deliverables with strategic business objectives to drive growth.
- Process Streamlining: Streamlined booking operations and end-to-end query management, ensuring projects were completed efficiently and on time.
- Stakeholder Engagement: Built and maintained strong relationships with key corporate stakeholders, ensuring their needs were integrated into project planning and execution.
- Growth Initiatives: Drove growth by rigorously planning and executing account management strategies, leading to successful project outcomes and client satisfaction.
Logistics Coordinator
Rivigo Services Ltd.
2016.02 - 2018.05
- Client Communication: Communicated with clients regarding account services, statements, and balances.
- Client Relationship Management: Maintain healthy client relationships and help them manage their consignments.
- Issue Resolution: Handle issues relating to pick-up, delivery of consignments.
- Stakeholder Engagement:Effective liaison between customers and internal departments.
- Operational Efficiency Enhancement: Improved overall efficiency 40% by anticipating needs and providing outstanding support.
Education
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technical University
Bangalore 2011.07 - 2015.05
High School Diploma -
B.S.F. Sr. School
Jammu 2010.03 - 2011.03
High School Diploma -
B.S.F. Sr. School
Jammu 2008.03 - 2009.03
Skills
- Relationship building
- Customer Relations
- Team Building
- Supply Chain Optimization
- Import/Export Documentation
- Supplier Negotiations
- Logistics Management
Software
Microsoft Excel & Google Spreadsheets
Power - BI
Languages
English
Advanced
Hindi
Advanced
Accomplishments
Rising Star in OYO
OND Winner PAN India with highest revenue number achieved from on-boarded corporates. Topped the company in getting events section and was awarded a foreign trip.
Timeline
Project Lead
Delhivery Logistics
2019.12 - 2023.02
Associate Project Manager
Oravel Stays Pvt.Ltd (OYO Rooms)
2018.05 - 2019.12
Logistics Coordinator
Rivigo Services Ltd.
2016.02 - 2018.05
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technical University
2011.07 - 2015.05
High School Diploma -
B.S.F. Sr. School
2010.03 - 2011.03
High School Diploma -
B.S.F. Sr. School
2008.03 - 2009.03
Project Manager - Operations
Eshopbox E-commerce Pvt. Ltd.
2 2023 - Current
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