VEERLA SWATHI
Subject Matter Expert
Hyderabad
Summary
Results-driven Subject Matter Expert with 4.7 years of experience in Digital Marketing Operations. Specializes in content moderation, quality assurance, and workflow optimization. Demonstrates expertise in mentoring teams, conducting audits, and ensuring policy compliance, delivering operational improvements in high-volume environments.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
Cognizant Technology Solutions
04.2025 - Current
- Lead daily operations ensuring SLA, quality, and productivity adherence.
- Conduct QA reviews, RCA and implement corrective actions to reduce recurring errors.
- Mentor and coach team members through training, feedback, and real-time support.
- Acted as primary POC for cross-partner coordination, leading calibration discussions, audits, and alignment sessions to ensure consistent understanding of quality standards and process guidelines across multiple stakeholders.
- Manage task allocation and queue handling for smooth workflow execution.
- Support engagement and attrition control initiatives.
Senior Process Executive
Cognizant Technology Solutions
01.2023 - 03.2025
- Managed end-to-end digital marketing operations ensuring SLA/KPI compliance.
- Maintained strong quality performance in Ads/URL review and accuracy metrics.
- Provided coaching and support to low-performing associates.
- Conducted quality reviews and ensured policy compliance.
- Contributed to SOP updates and process improvements.
- Handled multiple queues/layers based on business requirements.
Process Executive
Cognizant Technology Solutions
11.2021 - 12.2022
- Executed tasks with high accuracy, ensuring compliance with SLA targets.
- Provided real-time clarifications and support to team members, enhancing collaboration.
- Adapted to workflow changes, sustaining productivity levels during transitions.
Education
Bachelor of Science -
St.Ann's Degree & PG College For Women, Osmania University
09-2020
Skills
Content Moderation
Quality Assurance
Regulatory Adherence
Process Compliance
Process Enhancement
Root Cause Analysis
SLA Management
Performance Reporting
Workflow Optimization
Advanced Excel Usage
Calibration
Stakeholder Coordination
Training Facilitation
Team Enablement
Timeline
Subject Matter Expert
Cognizant Technology Solutions
04.2025 - Current
Senior Process Executive
Cognizant Technology Solutions
01.2023 - 03.2025
Process Executive
Cognizant Technology Solutions
11.2021 - 12.2022
Bachelor of Science -
St.Ann's Degree & PG College For Women, Osmania University