Veeru Pardeshi
Logistics
Pune
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Manager
Xpressbees Logistics Solution Pvt Ltd
07.2023 - Current
- Managing business relationships with clients in the automotive, pharmaceutical, and apparel industries.
- Supervising and mentoring a team of 15 executives, monitoring progress and driving results
- Compiling and analyzing performance data to create insightful reports
- Resolving complex team issues, managing escalations, and driving resolution
- Successfully managed cross-functional initiatives, meeting deadlines and supporting company-wide objectives
- Visited client to review and evaluate SLA performance and service quality
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Analyzed root causes of business success and failure to inform strategic decisions
- Improved team output by streamlining project management processes(Finance, IT Management, Deps,Security & Vigilance)
Team Lead
Xpressbees Logistics Solution Pvt Ltd
07.2021 - 07.2023
- Supervised a team of 8 executives.
- Compiled and provided manual MIS data to allocated clients
- Provided training, guidance, and support to enhance team member capabilities.
- Successfully coordinated and managed team rosters, prioritizing tasks and optimizing time usage
- Coordinated entire client management process in Pune Territory, from initial contact to final resolution.
- Trained new executives joining the Client Service Team at a national level, covering all India regions.
- Achieved a high SLA performance of 90% across the entire client portfolio.
- Assisted the tech team in troubleshooting and resolving system glitches, resulting in ticket closure.
Sr .Customer Care Executive
Xpressbees Logistics Solution Pvt Ltd
- Handling 100 plus customer query calls on daily basis
- Worked with net mail team and resolving escalations
- Handled critical escalations
- Managed floor support activities
- Training new executives on process knowledge.
Customer Service Executive
Aegis
02.2015 - 06.2016
- Handling and resolving Customer queries via calls and mails
- Floor handling in absence of TL and Managers.
TBSS
03.2012 - 03.2014
- Data collection of customers and dealers at PAN INDIA level
- Handling tech support queries via mails and calls
- Documentation verification
- Report Preparation
- Process Training.
Education
S.S.C., 1st Class -
H.S.C, 2nd Class - undefined
BBA - Business Management
Institute of Engineering & Management Studies IEMS
Delhi 04.2001 -
Skills
Completed MS - CIT
Accomplishments
- Awarded Master Trainer Certificate and trained 100 Plus Operations staff on Cargo Process.
- Awarded the best employee in Client Service Team Pan India.
- Awarded best performer.
- Received R & R on floor alternate months
- Getting PMI of 6 since last 8 months
- Received award & appreciation mail from Client and Process Manager
Strength
Hardworking, ability to grasp / Quick Learner
Hobby
Cooking, Traveling
Skilllanguage
English, Hindi & Marathi
Personal Information
- Contact No : 8805960061 / 8956673288
- Date of Birth : 03/08/87
- Gender : Male
- Nationality : Indian
- Marital Status : Married
Disclaimer
The above information is true and best of my knowledge.
Certification
Master Trainer Certificate
Timeline
Associate Manager
Xpressbees Logistics Solution Pvt Ltd
07.2023 - Current
Team Lead
Xpressbees Logistics Solution Pvt Ltd
07.2021 - 07.2023
Customer Service Executive
Aegis
02.2015 - 06.2016
TBSS
03.2012 - 03.2014
BBA - Business Management
Institute of Engineering & Management Studies IEMS
04.2001 -
Sr .Customer Care Executive
Xpressbees Logistics Solution Pvt Ltd
S.S.C., 1st Class -
H.S.C, 2nd Class - undefined
Master Trainer Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offPaid sick leaveTeam Building / Company Retreats4-day work weekHealthcare benefitsFlexible work hoursPersonal development programs401k matchWork from home optionSimilar Profiles
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