Veesam Madhu
Medical Billing, RCM,Us Healthcare
Hydrabad
Summary
To Succeed in an environment of growth and excellence, which will provide me job satisfaction and self- development. This will help me achieve personal as well as career-oriented goals. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant operations Manager
R1RCM
HYDERABAD
01.2022 - Current
- Oversee process operations daily review and performance
- Do regular performance evaluation
- Resolve process related queries during client interaction
- Set up login provisioning request for team members
- Preparing process related touch base
- Preparing deep dive session with onshore team
- Delegate tasks and set project deadlines
- Create a health and motivating work environment and atmosphere
- Communicate with team members about their performance
- Meet daily standards of productivity as established by ORG
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Plan and organize team building activities
Medical Billing Team Leader
UNISLINK
HYDERABAD
01.2021 - 01.2022
- Oversee day-to-day teams' operation and performance
- Do regular performance evaluation
- Resolve billing questions for patients and insurance companies
- Resolve client questions and issues with accounts
- Look over and correct team member’s work
- Delegate tasks and set project deadlines
- Create a health and motivating work environment and atmosphere
- Communicate with teams about their performance
- Meet daily standards of productivity as established
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Plan and organize team building activities
Subject Matter Expert
Optum Global Solutions
HYDERABAD
01.2017 - 01.2021
- Independently evaluate explanation of payments for patient accounts and understand correspondence based on knowledge of policy
- Worked on correspondence, payments, Demo, and charge entry
- Posts payments and adjustments from patient statements and commercial carriers, Medicare,
- Medicaid, and Blue Shield remittance advices
- Meet daily standards of productivity as established
- Motivated the team to bring their errors down to zero
- Tracked High dollar accounts for all facilities Worked on payments, adjustments, refunds, voids, and recoupment transactions, submitted refund requests for claims paid in error
- Analyze and reconcile posting information received to resolve any discrepancies
- Assist and maintain various MS Excel spreadsheets to track payments
- Ability to prioritize and organize multiple tasks effectively
- Handled team in coordination with supervisors
- Maintained the highest levels of accuracy and patient confidentiality
- Allocation of work and creating a work order in the absence of supervisor
- Maintaining individual as well as team production and quality
- Looking after all process related issues with supervisor
- Independently evaluate explanation of payments for patient accounts and understand correspondence based on knowledge of policy
- Work and clear up any unapplied credit reports or money
- Work special projects set by supervisor
- Adhere to all company policies and procedures
QUALITY ANALYSTS
IKS HEALTH
01.2013 - 01.2017
- Led process improvement projects that helped operations meet and exceed quality standards and streamline processes
- Perform monthly quality audits as directed by the department supervisor and manager
- Provided technical support/feedback/coaching for a group of 15 employees
- Worked closely with manager to develop new techniques, policies, and procedure
- Maintained daily quality snapshots
- Maintained weekly and monthly quality deck
Education
Bachelor of Arts - Accounting And Finance
SIWS College
Mumbai 06.2003 - 04.2006
Skills
Entryundefined
Timeline
Assistant operations Manager
R1RCM
01.2022 - Current
Medical Billing Team Leader
UNISLINK
01.2021 - 01.2022
Subject Matter Expert
Optum Global Solutions
01.2017 - 01.2021
QUALITY ANALYSTS
IKS HEALTH
01.2013 - 01.2017
Bachelor of Arts - Accounting And Finance
SIWS College
06.2003 - 04.2006
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