vel Murugan
Vijayawada
Summary
Senior Field Service Engineer experienced in equipment maintenance and technical troubleshooting. Managed medical device installations and improved customer satisfaction through effective communication and problem resolution. Trained teams and documented service processes to enhance operational efficiency while educating customers on product usage and maintenance.
Overview
11
11
years of professional experience
Work History
Senior Field Service Engineer
Appasamy associates pvt ltd
Chennai
2015.08 - Current
- Managed installation processes of medical devices at client sites efficiently.
- Diagnosed equipment issues in the field for timely repairs and service.
- Collaborated with clients to assess service needs and deliver tailored solutions.
- Conducted product demonstrations and provided technical support to customers.
- Resolved escalated customer complaints, enhancing customer satisfaction through effective communication.
- Trained junior engineers on equipment maintenance and troubleshooting techniques.
- Documented service reports and maintained detailed equipment records to support service continuity.
- Maintained accurate records of service calls and customer feedbacks.
Education
RVS College of Engineering& Technology Institute
Dindugul,TamilnaduSkills
- Medical device installation
- Technical troubleshooting
- Hands-on diagnostics
- Installation repair
- Preventive Maintenance
- Equipment maintenance
- Service documentation
Languages
Tamil
First Language
English
Beginner (A1)
A1
Telugu
Intermediate (B1)
B1
Timeline
Senior Field Service Engineer
Appasamy associates pvt ltd
2015.08 - Current
RVS College of Engineering& Technology Institute