Summary
Overview
Work History
Education
Skills
Academic Qualification
Current Location
Personal Information
Training
Disclaimer
Timeline
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VELAGAPALLI RAJESWARA RAO

Facility Administration
Vijayawada

Summary

As a Facility Executive, primary objective is to support the company’s core goals by facilitating smooth flow of activities in delivering its business services. Facility Executive with a proven record of managing facilities and keeping up with high standards of maintenance, security, and customer service. Seeking a position within an organization desiring to utilize education and experience in Contributing to its ongoing success.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Facility- Executive

CBRE South Asia Pvt. Ltd. - Kotak Mahindra Bank Ltd
Vijayawada
12.2022 - Current
  • Responsible for day-to-day operations of 10,922 SQFT commercial real estate and site in accordance with all agreed policies, procedures and contract scope
  • Manage Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, UPS, generator and others defined within portfolio of respective sites
  • Coordination with Business Team and supporting them
  • Maintaining MIS, working on Tool based Reports; closing issues within TAT
  • Management of site security, including manned guarding, alarm systems, access control and CCTV, management of contractors, data confidentiality
  • Vendor coordination Constant coordination with Service Partners, working closely with them for getting needful done at premises, working and negotiating on cost with vendors, follow by Release PO, monitoring billings and clearing all vendor invoices defined by Tool within stipulated time frame
  • Interact with senior managers, vendors, and supervisors to process/expedite all types of requests
  • Coordinate with space management and move activities of Employee Occupancy
  • Perform monthly property inspection(s) to identify areas/items/equipment/materials in need of repair, replacement or upgrade
  • Manage procurement function for stationary supplies, document shredding services, waste removal .
  • Basic understanding of lease terms, reconciliation process for CAM, insurance and real estate taxes
  • Manages staff in three service departments – Housekeeping, Technician, and security
  • Take rounds of facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria and initiate immediate rectification actions
  • Responsible for Employee Health and Safety, conducting fire drills in regular intervals
  • Establishing and maintaining office files in accordance office administration guidelines and procedures
  • Accountable for facilities management like soft/essential services i.e., Air Conditioning, Plumbing, Infrastructure Repairs, safety & security, housekeeping, pest control, hygiene .
  • Communicates with vendors, suppliers and internal departments to investigate and resolve problems associated with processing of invoices
  • Maintain efficient office environment to include ordering of supplies/equipment, arranging for office equipment repairs, coordinating office renovations, and participating in event planning
  • Preparing regular financial and administrative reports
  • Acting as SPOC for all administrative matters like Time keeping and attendance, maintenance and repairs of company’s assets, procurement, Vendor management.
  • Supporting to finance team for NDC,GST reconciliation and vendor management.
  • Enhanced facility operations by implementing efficient maintenance plans and scheduling preventive tasks
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
  • Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses
  • Negotiated favorable contract terms with suppliers and vendors that resulted in cost savings without compromising service quality or delivery timescales
  • Managed vendor contracts for timely completion of various projects, ensuring quality work within budget constraints
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment
  • Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment
  • Conducted regular audits on facility equipment and infrastructure to proactively identify any potential issues before they escalated
  • Assisted with meetings and conference room reservations
  • Reduced energy consumption through optimization of HVAC systems and lighting controls
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly
  • Communicated with general managers and facility teams regarding upcoming repairs and projects
  • Coordinated space planning efforts to accommodate business growth while maximizing existing resources efficiently
  • Collaborated with contractors, vendors and stakeholders to support on-time projects completion
  • Provided support and services related to mail and deliveries
  • Built relationships with vendors and contractors to support timely and cost-effective services
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance

Network Engineer

WIPRO LIMITED – ICICI BANK TOWER
Hyderabad
05.2022 - 11.2022
  • Maintain Inventory report on regular bases, troubleshoot LAN issues remotely with site engineers
  • All LAN Compliance is followed as per client guidelines
  • Switches IOS Upgrading like HP 2510, HP 2350, SF300 and Patches Updating and Login into LAN Switches and Creating VLANS as per client Requirement
  • Troubleshoot t site down issue on call and Validate switch inventory data and add data accordingly in solar winds tool
  • Created VPN infrastructure and allowed for secure remote connections
  • Diagnosed network problems involving combination of hardware, software, power and communications issues
  • Installed, supported and maintained company hardware and software infrastructure according to best practices

Customer Service Agent

Air India Airport Services Limited
Vijayawada
04.2016 - 12.2021
  • Checked flight configuration assign seats to infant, wheelchair passengers and unaccompanied minor passengers
  • Monitor Flight balance as zone wise and assigned seats to group of passengers
  • Verified identification and travel documents, checked in luggage to International flights, confirmed all carry-on items met DGCA guidelines
  • Prepared General Declaration for CREW ON BOARD for International Flight
  • Special Handling VIP Flights also
  • Managed ramp activities for inbound and outbound flights and Monitored transfer of Passengers, Baggage, Equipment and Enforced safety and security measures and protected sensitive zones
  • Responsible for loading and unloading of passenger’s baggage’s and cargo from aircrafts and relay them to connecting flights or conveyer belt
  • Handled CARGO Freighter for loaded & unloaded cargo.
  • Responded to customer calls and emails to answer questions about products and services
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Customer Care Executive

Aegis BPO Services Limited
Vijayawada
04.2014 - 03.2016
  • Serves as basic point of answer inbound calls for customers with complaints, queries, request, feedbacks and Handled customer interactions and Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly

Education

Class XII -

PVR National College
Vuyyuru, India
06.2005 - 03.2007

Class X -

Loyola High School
Vinukonda, India
06.2004 - 04.2005

Skills

Mail service Management

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Academic Qualification

Bachelor of Technology with Information Technology in Swami Vivekananda Institute of Technology, Secunderabad - Jawaharlal Nehru Technological University, Hyderabad, 2011

Current Location

Vijayawada

Personal Information

  • Date of Birth: 05/21/90
  • Marital Status: Married

Training

  • Successfully completed the course of CCNA from NETWORKERS HOME, BANGALORE, August, 2012 & HARDWARE, MCITP 2008- SERVER, EXCHANGE SERVER and LINUX/UNIX from ZOOMTECHNOLOGIES, August, 2013
  • Successfully completed the requirements to be recognized as a Microsoft Certified Technology Specialist. Certification number: E420-0998, October,2013

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge. I shall abide and adhere to the company’s policies, rules and regulations.

Timeline

Facility- Executive

CBRE South Asia Pvt. Ltd. - Kotak Mahindra Bank Ltd
12.2022 - Current

Network Engineer

WIPRO LIMITED – ICICI BANK TOWER
05.2022 - 11.2022

Customer Service Agent

Air India Airport Services Limited
04.2016 - 12.2021

Customer Care Executive

Aegis BPO Services Limited
04.2014 - 03.2016

Class XII -

PVR National College
06.2005 - 03.2007

Class X -

Loyola High School
06.2004 - 04.2005

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