Naval Tripathi
Banquet Manager
Banda
Summary
Competent and diligent professional, offering with over 8 Years of experience across Food & Beverage Restaurant Operations, Banquets, Hotel Management, Hospitality Team Management, Training, and Administrative Functions. Currently working as Banquet manager at Novotel Vishakhapatnam Varun Beach. Adhere to international standard service procedures, with strong background in Restaurant operations, food and beverage management, public relations and customer relations. Strong background in operations, food and beverage management, public relations, business development, infrastructure and training, to general administration, human resource management and customer relations.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Banquet Manager
Holiday Inn Candolim Goa
10.2022 - 04.2024
- Responsible for maintaining and managing over 5000sq Ft Of meeting space viva coffee shop 120 covers along with poolside
- Catered to Multiple Sit-down Dinner, Outdoor Catering, and taking care of multiple events at the same time
- Leading efforts for streamlining processes and generating cost savings in operations
- Working closely with sales and events team for smooth execution of events
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels
- Maintaining and developing Standard operating procedures that achieve higher cost efficiency and guest satisfaction
- Conduct regular meetings with the Managers, Supervisors, and Associates to constantly monitor guest complaints, compliments, and suggestions
- Maintain regular contacts with corporate and individual customers and build strong relationships with them
- Establishing strict control procedures to reduce breakage, spoilage, and pilferage in the department
- Co-ordinate with supporting teams for operating equipment in perfect working order through preventive periodic maintenance and as applicable
- Winning ways Manager of the year 2023.
Assistant Banquet Manager Operations
Holiday Inn Candolim Goa
08.2021 - 09.2022
- Responsible for maintaining and managing over 5,000 sq Ft Of meeting space
- Maximized use of available resources by reallocating labor where necessary during peak times or slow periods at events.
- Catered to Multiple Sit-down Dinner, Outdoor Catering, and taking care of multiple events at the same time
- Organize and execute all catered functions
- Work closely with Catering Director and Banquet Chef to ensure a profitable outcome
- Leading efforts for streamlining processes and generating cost savings in operations
- Working closely with sales and events team for smooth execution of events
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels
- Maintaining and developing Standard operating procedures that achieve higher cost efficiency and guest satisfaction
- Conduct regular meetings with the Managers, Supervisors, and Associates to constantly monitor guest complaints, compliments, and suggestions
- Maintain regular contacts with corporate and individual customers and build strong relationships with them
- Establishing strict control procedures to reduce breakage, spoilage, and pilferage in the department
- Co-ordinate with supporting teams for operating equipment in perfect working order through preventive periodic maintenance and as applicable.
Assistant Banquet Manager Operations
Radisson Blu MBD Ludhiana
11.2019 - 04.2021
- Achievement of budgeted food sales, beverage sales and labor costs
- Achieve maximum profitability and over-all success by controlling costs and quality of service
- Completion of weekly schedules
- Schedule staff as necessary to ensure adequate and consistent levels of service
- To supervise and co-ordinate daily operation of meeting/banquet set-ups and service
- Follow-up each function by completing a Function Critique and submit to the Sales & Food and Beverage Manager.
Assistant Banquet Manager Operations
Holiday Inn Amritsar
09.2019 - 07.2020
- Achievement of budgeted food sales, beverage sales and labor costs
- Achieve maximum profitability and over-all success by controlling costs and quality of service
- Completion of weekly schedules
- Schedule staff as necessary to ensure adequate and consistent levels of service
- To supervise and co-ordinate daily operation of meeting/banquet set-ups and service
- Follow-up each function by completing a Function Critique and submit to the Sales & Food and Beverage Manager.
Banquet Executive Operations
Pullman & Novotel New Delhi Aero city
09.2018 - 08.2019
- Response for managing a team of 30 professional staff to cover banquet operations
- Strong working budgets, forecasting profit and loss statements
- Provide and maintain safe work environment for employees
- Ensure guest satisfaction & aid the director of events in achieving commercial targets
- Highest revenue in the month March 2019 - 6.79 Cr
- Address guest concern and react quickly and professionally
- Ability to perform job functions with attention to details, speed and accuracy
- Record of success in conference, Banquet operations, specifically to deliver profit, control cost, and build customer loyalty.
Food & Beverage Team Leader
Crowne Plaza Pune City Center
08.2016 - 09.2018
- Worked as a food and beverage Team leader in Mosaic & Banquets
- Handled coffee shop of 170 covers
- Made month-end reports & GM presentation report for the coffee shop every month
- Took care of all the hygiene records, bar reconciliation, discrepancies report, etc
- Trained with training- TRAIN THE TRAINERS
- Developed, submitted for approval & implemented standards & procedures
- Being a part of a food festival - Lebanese & Arabian cuisine
- Awarded as winning ways champion in the month of March
- Monitored & took corrective action to reduce waste, misuse breakage of crockery, glassware, linen & guest supplies.
Senior Food & Beverage Associate
Westin Pune Koregaon Park
10.2014 - 08.2016
- Assisted in supervising the day-to-day function of all restaurants & employees
- Assisted in controlling & analyzing on an ongoing basis the following quality guest satisfaction, merchandising & operating cost, sanitation, cleanliness & hygiene
- Established & maintained effective employee relations
- Assisted in supervising, coordinating the prompt, efficient & courteous serving during his presence
- Assisted in developing formal training plans & conducted on-the-job training sessions for the restaurant employees in his shift
- Attended & contributed to the weekly F&B meeting
- Participated in service as necessary in accordance with the requirements & practices of the Restaurant
- Scheduled guest reservations & arranged for private parties during the absence of the Restaurant Manager
- Controlled stock for daily use in the Restaurant
- Ensured service requirements are met
- Assisted in controlling all administrative work required
- Informed staff about the menu
- Ensured that guests are received and seated
- Handled guest complaints.
Food and Beverage Associate
Mercure Lavasa
10.2013 - 10.2014
- Ensured a smooth service sequence taking account of the service standards and the satisfaction of guests
- Increased sales by providing specialist advice and active selling
- Ensured a consistent and convincing standard of service and maintained all the service standards
- Constant promotion of additional sales
- Actively contributed to service
- Guaranteed a cost-conscious manner of working
- Participated in internal meetings and training courses
- Took care of guests from arrival to leaving the outlet in accordance with the standards
- Executed the team's tasks conscientiously and correctly.
Education
B.sc .in Hospitality Studies - undefined
SAMS Institute of Management varanasi
01.2010 - 04.2013
Higher Secondary School Certificate - undefined
VIDYA MANDIR
01.2008 - 04.2010
Secondary School Certificate - undefined
TILAK INTER COLLAGE
01.2010 - undefined
Skills
- HOSPITALITY & F&B INDUSTRY
- Hospitality
- F & B
- Coordination Skills
- Manpower Management
- Resource Management
- Operations
- Relationship Management
- Business Development
Accomplishments
- IHG winning ways Manager of the year 2023 Holiday Inn Goa
- IHG winning ways Manager of the Quarter 2022 Holiday Inn Goa
- Winning ways champion in month of November 2016, Crowne Plaza Pune
- IHG winning ways Manager of the Quarter 2020 Holiday Inn Amritsar
Traininginternships
22 weeks of industrial training in all four major departments from THE PARK HOTEL, CHENNAI
Personal Information
Date of Birth: 03/13/1993
References
- Mr. Divakar Shukla (GM), 7767950485
- Mr. Surajiit Chatterjee (GM) from Novotel Panji Goa, 9820115243
- Fino Babu from Holiday Inn Coochi, 9895765152
Timeline
Banquet Manager
Holiday Inn Candolim Goa
10.2022 - 04.2024
Assistant Banquet Manager Operations
Holiday Inn Candolim Goa
08.2021 - 09.2022
Assistant Banquet Manager Operations
Radisson Blu MBD Ludhiana
11.2019 - 04.2021
Assistant Banquet Manager Operations
Holiday Inn Amritsar
09.2019 - 07.2020
Banquet Executive Operations
Pullman & Novotel New Delhi Aero city
09.2018 - 08.2019
Food & Beverage Team Leader
Crowne Plaza Pune City Center
08.2016 - 09.2018
Senior Food & Beverage Associate
Westin Pune Koregaon Park
10.2014 - 08.2016
Food and Beverage Associate
Mercure Lavasa
10.2013 - 10.2014
B.sc .in Hospitality Studies - undefined
SAMS Institute of Management varanasi
01.2010 - 04.2013
Secondary School Certificate - undefined
TILAK INTER COLLAGE
01.2010 - undefined
Higher Secondary School Certificate - undefined
VIDYA MANDIR
01.2008 - 04.2010
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