Vellepat Kumar

• Technical evaluation of new products
• Underwent training on TVS Motors New Models,TAFE Tractors, VST Power Tillers
• Training given to technical team on the trainings attended
• New vendor development & quality evaluationj

• Established service Standards for the department.
• Trained dealer technicians & private garage personnel for new models of TVS, 2 wheelers & 3 wheeler auto.
• On the job training & evaluation for the technicians
• Recruitment of ITI freshers and training them to work on Automated assembly production line.
• 
  

• Headed the technical publication dept
• Development of User Manuals, Service Manuals & technical charts for new models
• Study the new models for dismantling/assembly procedures
• .Coordinate with R & D for technical inputs required.
• Arrange for Photoshoot for the new models
• allocate work to the graphic designers for photo cleaning, manual layout, script.

• training of new model scooters to Service team.
• Formulate the service standards.
• Product quality feedback to the manufacturers in China for further improvements

• Ensured design and development of scooter components as per requirement from USA and Europe
• Coordinated with the international customers to understand their product needs and implementing the same through various manufacturers in China
• Developed user manual, spare parts manual & service manual for new models
• Created and developed training modules for distributor personnel.

• Development of new scooter Models
• Development of ATV ( 3 cylinder 400 cc )
• Identified and developed vendors for all electrical and electronic components including EFI.

• Accountable for new model trainings, development of special tools and equipments for convenience of service.

• Supervised employees and assessed performances to determine training needs and define accurate plans
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.

• Reviewed and edited all training materials for accuracy and company policy compliance.
• Training for dealer supervisors, works managers & technicians
• Familiarization training for the private workshop owners for the new models
• Conduct On the Job Training at the dealer end which also involves standardization of Service Standards

• Redesigned some models to suit Indian conditions; converted Japanese petrol version engine as petrol start, kerosene run, to suit Indian market
• Successfully developed alternator to suit the engine for 1.1 kva generator, which became the best selling model in the market
• Designed & developed service & owners’ manual
• Conducted Time Study and carried out indigenisation of components
• Co-ordinated with Vendors; ensured material management & costing
• Ensured development & sourcing of fixtures & precision instruments
• Got the Japanese drawings translated for easy reference for vendors.

• Involved in setting-up dealer infrastructure; developed Technical manuals
• Formulated and worked upon spare parts pricing & policy
• Co-ordinated with SGS for testing & approval for exports to Nigeria
• Provided technical Feedback to collaborators
• The Service department got rated as the best department by ISO Consultants, during the tenure.

Developed service facilities in Rural areas of AP

Standardization of Service Facilities in Urban dealers

Conducted Service Campaigns throughout AP

• Organized & conducted trainings for all dealer technical staff
• Participated in Free Service Campaigns
• Performed On the Job Trainng

• Developed dealerservice networks.
• Worked cross-functionally within organization for product quality & new Model development
• New Model training for the dealer sales & service staff.
• On the sales function, increased sales by 20 %

• Handled Tamil Nadu & Kerala for Service & Spare Parts
• Conducted free Service Campaigns.
• Surveyed & appointed authorized service centres in Tamil Nadu