VELMURUGAN R

• Successfully completed all mandatory corporate training courses, ensuring compliance with organizational learning requirements and continuous professional development
• Proactively engaged in knowledge transfer sessions to learn and apply advanced automation testing concepts and best practices.
• Demonstrated commitment to upskilling and process alignment, bridging personal expertise with structured automation testing environments.

• Having 6.9 years of experience in Automation Testing in Aviation MRO domain enterprise applications.
• Strong expertise in modern automation tools Selenium WebDriver (7 years) for end-to-end web automation testing.
• Designed and developed scalable automation frameworks from scratch using Java, Selenium WebDriver, and TestNG, improving test execution efficiency and maintainability.
• Strong experience working in Agile/Scrum methodology, actively participating in sprint planning, backlog grooming, and daily stand-ups.
• Expertise in test planning, test case design, automation scripting, and QA strategy based on functional and business requirements.
• Developed data-driven automation frameworks using TestNG DataProvider, improving test coverage across multiple datasets.
• Implemented Page Object Model (POM) design pattern, improving script reusability, maintainability, and reducing script duplication.
• Extensive experience in handling dynamic web elements, hidden elements, and browser/system pop-ups using XPath, CSS selectors, JavaScript Executor, and Robot Class.
• Integrated automation suites with CI/CD pipelines using Jenkins, enabling automated regression testing during builds and deployments.
• Used Apache Software Foundation Maven for build management and dependency handling.
• Strong experience in version control using Git, enabling efficient code collaboration and version tracking.
• Experience in defect management, reporting, and tracking using Atlassian Jira
• Executed automation test suites across multiple browsers, ensuring cross-browser compatibility and application stability.
• Performed daily regression testing, root cause analysis, and defect reporting, improving application quality and release confidence.
• Conducted code reviews and mentored team members, ensuring adherence to automation best practices.
• Collaborated effectively with onsite and offshore teams to deliver high-quality releases on schedule.

Client : TATA TELESERVICES LTD.

• Generated and maintained daily, weekly, and monthly MIS reports for inbound sales performance.
• Monitored sales metrics such as call volume, conversion rate, revenue, and target achievement.
• Analyzed inbound sales data to identify trends, performance gaps, and improvement areas.
• Prepared dashboards and performance reports for management review.
• Coordinated with sales teams to validate data accuracy and resolve discrepancies.
• Tracked agent-wise performance and shared productivity reports with team leads.
• Automated MIS reports using Excel formulas, Pivot Tables, and macros (if applicable).
• Ensured timely submission of reports to management and stakeholders.
• Supported business decisions by providing accurate and data-driven insights.
• Maintained historical sales data for forecasting and performance comparison.

Client : TATA TELESERVICES LTD.

• Coordinated monthly submission of active subscriber data to TERM Cell as per DoT regulatory guidelines.
• Acted as a single point of contact between internal teams and regulatory authorities for compliance-related activities.
• Consolidated and verified customer data including KYC and eKYC-linked mobile numbers before submission.
• Ensured reports were prepared in the prescribed regulatory format within defined timelines.
• Monitored audit schedules and facilitated smooth execution of random audits conducted by TERM Cell.
• Collected and organized Customer Application Forms (CAF) and supporting documents during audit requests.

Client : TATA TELESERVICES LTD.

• Extracted and compiled monthly active subscriber data from telecom databases as per DoT compliance guidelines.
• Prepared and submitted reports in the prescribed format to Telecom Enforcement Resource and Monitoring (TERM) Cell.
• Validated Customer Application Forms (CAF) and ensured KYC compliance for all active mobile numbers.
• Segregated and prepared separate reports for eKYC-linked mobile numbers and non-eKYC customers.
• Performed data validation checks to identify duplicate, incomplete, or inconsistent records.
• Supported TERM Cell during random monthly audits by providing customer documentation and data clarification.
• Coordinated with internal compliance and operations teams to resolve data discrepancies.
• Ensured timely submission of regulatory reports to avoid penalties and ensure 100% compliance.
• Maintained audit logs and historical data records for future reference.
• Automated data validation and reporting process (if applicable) to improve accuracy and reduce manual effort.