Velupillai Ekambaram
L2 Production/Application Support
Pune
Summary
Experienced professional with over 13 years in application development, support, maintenance, and client communication. Skilled in automating project manual activities, collaborating with clients, vendors, functional consultants, and project teams to ensure timely execution. Proficient in reviewing deliverables, project management systems, and project life cycles. Strong communicator with a talent for coordinating effectively across all organizational levels. Expertise in analyzing information system needs, evaluating end-user requirements, custom designing solutions, and troubleshooting complex information systems management.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
5
5
Certifications
Work History
AVP
CITI BANK
09.2021 - Current
- Identified manual or repetitive work performed by the team and JIRA's been raised for deployment considering the Project Efficiency
- Ensure the SLAs for all the requests raised by the customers or a business user was met with due diligence
- Involved in the improvement of application stability.
- Sharing knowledge across the team by conducting KSS (Knowledge Sharing Session).
- Created observability dashboards using Grafana for microservices monitoring
- Designing and Developing dashboards, visualizations, and alerts using Splunk.
- Act as the SME for all Infra and change-related activities.
- Actively communicating with stakeholders and provides technical/functional advice in various scenarios
- ITRS Monitoring Setup based on the New changes implemented
- Weekly CAB calls were organized with stakeholders, and ownership of the production release was taken.
- Enhanced team productivity by providing training and mentorship to junior staff members.
Technology Lead
INFOSYS
10.2019 - 09.2021
- Company Overview: DHL support team manages the shipments created by clients and will monitor till it gets collected by the customers (PROD/BAT/SANDBOX environments).
- Apart from this using RPA tools, handled multiple automations related to repeated human tasks.
- Involving in regular BAU along with team and made sure SLA is always met
- Involved in finding the root cause for critical issues
- Coordinated with application and infrastructure teams for smooth migration
- Responsible for maintaining the functional/technical document in Confluence
- Weekly CAB calls were organized with stakeholders and handled multiple Production/BAT releases
- Created PRB's without any delay and focused on application stability
- Actively involved with debugging and testing of the application
- Actively communicating with stakeholders and provides technical/functional advice in various scenarios
- Responsible for Weekly meetings with Stakeholders regarding the application performance and the issues faced
- DHL support team manages the shipments created by clients and will monitor till it gets collected by the customers (PROD/BAT/SANDBOX environments).
Production Support Maintenance Lead
Virtusa
08.2015 - 10.2019
- Company Overview: CITI FXPB & Automation Anywhere [MKTS, SST, CPB and TTS]
- FXLM (Foreign Exchange and Local Markets) Production Support team having the biggest banking sector in USA and having wings spread across all countries.
- Development, Testing and implementation in production environment will be taken care by our team in a defined process.
- Robotic Process Automation Anywhere Support team manages the application in terms of monitoring the robot activities and fixing the issues related to it.
- Coordinate with application and infrastructure teams for smooth migration
- Identified manual or repetitive work performed by the team and JIRA's been raised for deployment considering the Project Efficiency
- Ensure the SLAs for all the requests raised by the customers or a business user was met with due diligence
- Involved in the improvement of application stability
- Sharing the knowledge across the team by conducting KSS [Knowledge sharing session]
- Recovered critical jobs ASAP without much business impact, in case of abnormal termination/Failure
- Responsible for all the incidents assigned by technical support team on behalf of the customers
- Configuration of the Bots in ITRS and developing the dashboard for ideal monitoring
- Proper KEDB has been uploaded in sharepoint to enrich the knowledge of team (Knowledge Base)
- Actively involved in Change management and ensure the application is up by performing sanity testing
- Created PRB's and focussed on the stability of application
- Actively involved with debugging and testing of the application
- Actively communicating with stakeholders and provides technical/functional advice in various scenarios
- Participated in multiple Incident Handling techniques and it's data quality.
- CITI FXPB & Automation Anywhere [MKTS, SST, CPB and TTS]
Support Analyst
Tata Consultancy Services
12.2011 - 08.2015
- Company Overview: Standard Chartered Bank
- CMS (Collateral Management System) Production Support team manages the application which was identified as a critical component to assist the Bank for client on boarding process.
- This application is developed to provide Securities and Custodial services to end users.
- The objective is to meet all Stakeholder requirements thereby providing a hassle free environment for the smooth functioning of the applications which enables the bank to serve the customers better.
- Developing BIP, Answers Reports and Managing Dashboards Resolving Data quality and Performance issues
- Supported during UAT and SIT phases, COLLATERAL MANAGEMENT SYSTEM
- Actively involved in solving the real time production issues with the application
- Playing key role in designing and developing tools, scripts to reduce the manual tasks involved in the production support activities
- Actively involved with debugging and testing of the application
- Managing stakeholders and providing technical and functional advice in various occasions
- Involved in CR implementation
- Understanding the application from end to end and made the user and support teams aware of the functionality of the application
- Responsible for all the incidents assigned by technical support team on behalf of the customers
- Do work around in application to find the root cause for the issue and provide a fix for it
- Responsible for technical discussion with the customers on how to resolve the issue.
- Standard Chartered Bank
Education
MBA - Systems Management
MK University
Madurai, TNB.E - Electrical and Electronics Engineering
NEC
Kovilpatti, TNHigher - undefined
SMRV high school
Nagercoil, TNSkills
Oracle SQL
undefinedCertification
UNIX / Shell Scripting Fundamentals - Internal Certification
Timeline
AVP
CITI BANK
09.2021 - Current
Technology Lead
INFOSYS
10.2019 - 09.2021
Production Support Maintenance Lead
Virtusa
08.2015 - 10.2019
Support Analyst
Tata Consultancy Services
12.2011 - 08.2015
B.E - Electrical and Electronics Engineering
NEC
Higher - undefined
SMRV high school
MBA - Systems Management
MK University
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