Vema Reddy Thunga

• Managed the operations of 16 branches with a total staff of 120 employees, ensuring efficient processes and optimal resource allocation to achieve organizational objectives

• Directed the team to consistently meet and exceed Demat account acquisition targets by implementing strategic sales initiatives and monitoring performance metrics regularly

•Led branch staff training and development programs to enhance product knowledge and customer engagement skills, resulting in improved achievement of sales targets

•Championed high standards of customer service, driving continuous improvements in customer satisfaction scores and maintaining service quality across all branches

• Championed customer-centric initiatives resulting in sustained growth of Demat accounts and elevated client satisfaction metrics throughout all branches

• Directed branch operations across multiple locations, optimizing team performance and ensuring high achievement of financial product goals and service excellence

• Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
• Implemented innovative process improvements that enhanced productivity and reduced operational costs.
• Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
• Coached junior team members, fostering professional growth and improving overall team performance.
• Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
• Consistently surpassed sales targets through a combination of relationship-building techniques, product knowledge expertise, and persuasive negotiation skills.
• Evaluated risks associated with potential investments, recommending viable options aligned with corporate goals.

• Handling key corporate relationship and Account opening.
• Preparing field performance reports on daily basis and analyzing and enhancing.
• Handling corporate issues on time.
• Performing as a team member under the guidance of management.
• Maintaining the records of customers who has opened the Accounts.
• Maintaining good relationship with customer
• Improved office efficiency by implementing new technologies and software solutions specifically designed for bail bond agencies.
• Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored security to protect employees, customers and property.
• Reviewed sales and gross profit report to assess company efficiency.
• Month on Month achieving the target assigned from organization.
• Delivering the Third Party products like Life insurance and General insurance.