Vembu Venkateshwaran.B
SCCM Administrator
Bengaluru
Summary
Experienced IT Professional skilled in MECM Administration, Software & Application Packaging and deployment, Patching & Vulnerability management, Powershell Scripting.
Overview
8
8
years of professional experience
Work History
Specialist
LTIMindTree
02.2022 - Current
- Performed monthly windows security update patching.
- Software Packaging, Distribution and deployment.
- Application Packaging using Install-Shield and deployment.
- Operating System build upgrade and driver packaging using DAT Tool.
- Automating tasks by creating PowerShell scripts as per requirement.
- Performed upgrade/removal of application as part of Vulnerability Management.
- Baseline creation and deployment. Boundary groups creation and management.
- Creating and managing custom user and device collections for Ad-hoc requests.
- ADR and SUG creation and management.
- Creating change request, representing CAB, Implementing change and tracking them to closure.
- Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs.
- Handled high priority incidents and troubleshooting user’s issues and resolving it and achieved 100% SLA.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
Service Desk Analyst
Equiniti India
06.2020 - 12.2021
- Worked as Exchange & O365 Administrator, Creating Shared mailbox, Room mailbox, DL, Mail User and contact in exchange and O365.
- User mailbox to shared mailbox migration and vice versa.
- Creation, Managing and Termination of Users via Active Directory as well as Azure AD.
- Managing O365 Application product license based on the requirement.
- Whitelisting and Block listing of domains and users.
- Recovering deleted emails of user mailbox, performing mail trace and managing mail flow rules.
- Setting up mail flow and delivery restrictions for Mailbox and DL.
- Handling priority incidents and troubleshooting user’s issues and fixing it within SLA.
Assosiate System Engineer
Hexaware Technologies
03.2018 - 04.2020
- Worked as a Service Desk Lead managing a team of 10 members handling high priority incidents, bridge calls and track to closure.
- Conducting KT sessions for the team members and creating KB articles in SNOW Tool.
Analyst
HCL Technologies
03.2016 - 03.2018
- Worked as a service desk analyst creating, managing and terminating users, shared mailbox, room mailbox, Distribution List, Security Groups,Mail user and contact.
- Experience in Active Directory and Exchange Service. Handling incident and service requests and resolving within SLA.
Education
Bachelor of Engineering - BE-ECE
Francis Xavier Engineer College
Tirunelveli, India 04.2001 -
Skills
MECM Administration
Powershell Scripiting
Application Packaging
O365 Administration
Active Directory
Incident Management
Change Management
Soft Skills
Problem-Solving
Multi-Tasking
Team Work
Time Management
Timeline
Specialist
LTIMindTree
02.2022 - Current
Service Desk Analyst
Equiniti India
06.2020 - 12.2021
Assosiate System Engineer
Hexaware Technologies
03.2018 - 04.2020
Analyst
HCL Technologies
03.2016 - 03.2018
Bachelor of Engineering - BE-ECE
Francis Xavier Engineer College
04.2001 -